How to Call a Live Person in SDG&E Customer Service

Below are steps to contact San Diego Gas & Electric customer service and get a live person on the phone:

  • Dial 1-800-411-7343
  • Perss 6
  • Say “Something else”
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from SDG&E

SDG&E Voice Main Menu

  • Press 1 or say “Emergency” for gas leaks or down power lines
  • Press 2 or say “Power Outages” for power outages
  • Press 3 or say “Billing” for Billing and Payment matters
  • Press 4 or say “Change Service” to start, stop, or reconnect service or for fumigation
  • Press 5 or say “Pricing Plan” for time of use pricing plans
  • Press 6 or say “Something else” for something else
  • Press 7 or say “Repeat” to hear these options again

SDG&E Customer Service Representatives Hours

Live SDG&E customer service is available from 8am to 5am PST on Monday-Friday.

SDG&E Support Phone Numbers

  • SDG&E Support Phone Number: 1-800-411-7343. Live SDG&E customer service is available from 8am to 5am on Monday-Friday.
  • Gas emergencies: 1-800-611-7343.

SDG&E Web Links

SDG&E support email

Support email customer service option is not supported by SDG&E.

SDG&E Live Chat Support

Live chat customer service is not available from SDG&E. To contact a live customer service representative you need to dial 1-800-411-7343 and follow instructions above.

SDG&E Help Page

You can find more information at SDG&E help page.

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