How to Call a Live Person in SHEIN Customer Service

SHEIN does not offer a phone customer service.

SHEIN Customer Service Representatives Hours

Live SHEIN customer service is available from 6am to 9pm Monday-Sunday.

SHEIN Support Phone Numbers

  • SHEIN does not offer a phone customer service. The other way to contact SHEIN are to begin a chat or via SHEIN Facebook page.

SHEIN Web Links

SHEIN Live Chat Support

Below are steps to contact SHEIN customer service by chat:

  • Go to the SHEIN Web Site and sing in.
  • Go to the SHEIN Contact page.
  • Press the “Customer Care”.
  • Choose the question you are contacting about.
  • Press the “Contact Us”.
  • Start chat.

SHEIN support e-mail

SHEIN doesn’t offer live support via e-mail. The best way to contact SHEIN is to begin a chat.

SHEIN Help Center

You can find more information about SHEIN on the SHEIN Support page.

How do I speak to a live person if Shein contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Shein website.
  • Open Shein Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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