Below are steps to contact SunPass customer service and get a live person on the phone:
- Dial 1-888-865-5352
- Press 6
- Press 2
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from Airbnb
SunPass Voice Main Menu
- Press 1 to make a payment
- Press 2 for easy pay or storage card payment information
- Press 3 to make other updates or for information on your account
- Press 4 for transponder and vehicle options
- Press 5 to take a survey
- Press 6 for all other information
- Press star to repeat these options
SunPass Customer Service Representatives Hours
Live SunPass customer service is available from 7am to 7pm EST on Monday-Friday, from 8:30am to 5pm EST on Saturday, closed Sunday.
SunPass Support Phone Numbers
- SunPass Support Phone Number: 1-888-865-5352. Live SunPass customer service is available from 7am to 7pm EST on Monday-Friday, from 8:30am to 5pm EST on Saturday, closed Sunday.
SunPass Web Links
SunPass Mailing Address
SunPass Replenishments and Invoice Payments:
Florida Department of Transportation/SunPass
P.O. Box 71237
Charlotte, NC 28272-1237
Uniform Traffic Citations:
Florida Department of Transportation/SunPass
P.O. Box 447
Ocoee, FL 34761
General Customer Correspondence & Enrollment:
Florida Department of Transportation/SunPass
P.O. Box 447
Ocoee, FL 34761
How do I speak to a live person if Sunpass contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Sunpass website.
- Open Sunpass Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.