Below are steps to contact HSBC customer service and get a live person on the phone:
- Dial 1-800-975-4722
- Press 1 (for English)
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from HSBC
HSBC Voice Main Menu
- Press 1 for banking and cards.
- Press 2 for Home loans.
- Press 3 for Investment and retiring.
- Press 4 for Insurance.
- Press 5 for Status of a recent application.
- Press 6 if you are a customer.
HSBC Customer Service Representatives Hours
Live HSBC customer service is available from 6am to 10:30pm EST Monday-Friday, from 8am to 8pm EST Saturday-Sunday.
HSBC Support Phone Numbers
- HSBC Support Phone Number: 1-800-975-4722. Live HSBC customer service is available from 6am to 10:30pm EST Monday-Friday, from 8am to 8pm EST Saturday-Sunday.
- HSBC Premier Banking: 1-888-662-4722.
- HSBC Advance: 1-866-584-4722.
- Business Banking: 1-833-722-4722.
- Mortgage Customer Service: 1-855-527-8400.
- Premier Mortgage Customer Service: 1-855-806-4660.
- Jade Mortgage Customer Service: 1-855-806-4661.
- Private Bank Mortgage Customer Service: 1-855-806-4664.
- Lost/Stolen Cards: 1-800-462-1874.
- TTY/TTD: 1-800-898-5999.
HSBC Web Links
HSBC Mailing Addresses
HSBC Customer Service Address:
HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240
Premier Banking:
HSBC Premier Service Center.
P.O. Box 22
Buffalo, NY 14240
Mortgages:
Attention: Mail stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945
HSBC support email
E-mail customer service is not available from HSBC. To contact a live customer service representative you need to dial 1-800-975-4722 and follow instructions above.
HSBC Live Chat Support
You can start a live chat with customer support at HSBC Contact page by clicking the “Live chat now” red button.
HSBC Help Page
You can find more information at HSBC Customer Service page.