How to Call a Live Person in ANZ Customer Service

Below are steps to contact ANZ customer service and get a live person on the phone:

  • Dial 13-13-14
  • Press 2 (for anything else)
  • Say “for anything else” or press 5
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from ANZ

ANZ Voice Main Menu

  • Press 1 for phone banking self-service.
  • Press 2 for anything else.
  • Press 8 to hear these options again.

ANZ Voice Sub-Menu (if you press 2)

  • Press 1 for personal account.
  • Press 2 for home property loan.
  • Press 3 for internet banking.
  • Press 4 for business account.
  • Press 5 for anything else.

ANZ Customer Service Representatives Hours

Live ANZ customer service is available from 7am to 10pm Monday-Sunday.

ANZ Support Phone Numbers

  • ANZ Support Phone Number: 13-13-14. Live ANZ customer service is available from 7am to 10pm Monday-Sunday.
  • General enquiries (from overseas): 61-3-9683-9999.
  • Internet banking enquiries: 13-33-50.
  • Internet banking enquiries (from overseas): 61-3-9683-8833.
  • Lost or stolen cards: 1800-033-844.
  • Lost or stolen cards (from overseas): 61-3-8699-6955.
  • ANZ Share Investing: 1300-658-355.
  • ANZ Share Investing (from overseas): 61-3-8541-0458.

ANZ Web Links

ANZ App Customer Service

Below are steps to contact ANZ customer service by app:

  • Open app.
  • Log in to the ANZ App.
  • Tap “Support” in the bottom right corner.
  • Choose the question.
  • Call

ANZ support email

Below are steps to contact ANZ customer service by email:

ANZ Live Chat Support

You can start live chat with ANZ Virtual Support Assistant on the here by clicking the “Chat” button in the right of the page. Chat is available from 7am to 10pm Monday-Sunday.

ANZ Help Page

You can find more information at ANZ Support page.