How to Call a Live Person in Bank of America Customer Service

Below are steps to contact Bank of America customer service and get a live person on the phone:

  • Dial 1-800-432-1000
  • Enter your telephone access ID number, card or account number (if you have it)
  • Or press 6 at the main menu
  • Press 6 at the sub-menu
  • After that, the automated phone system will connect you to a live customer service agent from Bank of America.

Bank of America Voice Main Menu

  • Press 9 for lost or stolen
  • Press 1 for checking or savings
  • Press 2 for business
  • Press 3 for credit card
  • Press 4 for online banking
  • Press 5 to mortgage
  • Press 6 for more options

Bank of America Voice Sub-Menu

  • Press 1 for loan or home equity
  • Press 2 for CD
  • Press 3 for IRA
  • Press 4 for brokerage
  • Press 5 to dispute a transaction
  • Press 6 for something else

Bank of America Customer Service Representatives Hours

Live Bank of America customer service is available from 8am to 11pm EST Monday-Friday, from 8am to 8pm EST Saturday-Sunday.

Bank of America Customer Support Phone Numbers

  • Bank of America Online Banking Support Phone Number (Checking, Savings, Debit Cards and General Information): 1-800-432-1000
  • International collect: 1-315-724-4022
  • Supplier relations and development help desk support: 1-888-550-6433
  • Neighborhood builders Student leaders Local grants Matching gifts Volunteer grants: 1-800-218-9946
  • To report a problem with an ATM: 1-844-401-8500 option 1
  • CDs & IRAs Customer Service: 1-888-827-1812
  • Credit card customer service: 1-800-732-9194
  • Health Benefit Accounts (HSA, FSA, HRA): 1-800-992-3200
  • Mobile Banking support: 1-800-432-1000
  • Existing mortgages: 1-800-669-6607
  • Intuit® Online Payroll support: 1-888-606-4545
  • Remote Deposit Online support: 1-877-270-1242
  • You can find all customer service phone numbers and change state Bank of America on this page

Bank of America Web Links

Bank of America Mailing Address

Bank of America
PO Box 25118
Tampa, FL 33622-5118

CDs & IRAs Customer Service:
Bank of America
PO Box 619040
Dallas, TX 75261-9943

Credit card payments:
Bank of America
PO Box 15019
Wilmington, DE 19886-5019

Express overnight service:
Payment Services
900 Samoset Drive
Newark, DE 19713-6000

Questions about card types:
Bank of America
PO Box 53132
Phoenix, AZ 85027-3132

Application status inquiries:
Bank of America
PO Box 2493
Norfolk, VA 23501-2493

Credit card billing inquiries:
Bank of America
PO Box 982234
El Paso, TX 79998-2234

Bank of America support email

Support email customer service option is not supported by Bank of America.

Bank of America Live Chat Support

To start chat session you need to sign in to online banking and select chat option.