how to talk to a human at fedex

How to Call a Live Person in FedEx Customer Service

Below are steps to contact FedEx customer service and get a live person on the phone:

  • Dial 1-800-463-3339
  • Say “give me options”
  • Say “more options” or press 7
  • Say “even more options” or press 7
  • Say “it’s something else” or press 8
  • The automated phone system will connect you to a live customer service agent from FedEx

FedEx Voice Main Menu

  • Say “schedule a pick up from my address” or press 1.
  • Say “pick up my package from FedEx location” or press 2.
  • Say “shipment status and delivery information” or press 3
  • Say “billing and payment” or press 4
  • Say “find a FedEx location” or press 5
  • Say “get rate” or press 6
  • Say “more options” or press 7

FedEx Customer Service Representatives Hours

Live FedEx customer service is available are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.

FedEx Support Phone Numbers

  • FedEx Customer Support Phone is 1-800-463-3339.
  • U.S. International Customer Service: 1-800-247-4747.
  • U.S. TDD (Telephone Device for the Deaf) Services: 1-800-238-4461. Customer service hours of operation are 7am to 8pm CST Monday-Sunday.
  • Hearing Impaired Relay Desk: 1-888-464-0709.
  • U.S. Billing Inquiries: 1-800-622-1147.
  • U.S. FedEx Express Freight Services: 1-800-332-0807.
  • Surface Expedite North America: 1-800-762-3787.
  • White Glove Services: 1-866-280-1810.
  • Freight Solutions: 1-888-444-5940.

FedEx Customer Support Phones for all other countries

Europe:

  • Austria: 0800-123-800.
  • Belgium: 02-752-75-75.
  • Czech Republic: 800-1-33339.
  • Denmark: 70-233-332.
  • Estonia: 8002345.
  • Finland: 010800515.
  • France: 0825-886-887.
  • Germany: 01806-111-800.
  • Hungary: 36-80-980-980.
  • Ireland: 1800-535-800.
  • Italy: 199-151-119.
  • Latvia: 800005300.
  • Lithuania: 8800-20200.
  • Luxemborg: 8002-35-55.
  • Netherlands: 0800-0222-333.
  • Norway: 63-94-03-00.
  • Poland: 801-002-800 or 22-211-80-00.
  • Russia: 7-495-788-8881.
  • Spain: 902-100-871.
  • Sweden: 0200-252-252.
  • Switzerland: 0848-1-33339.
  • United Kingdom: 03456-07-08-09.

Middle East/India:

  • Bahrain: 973-17-334448.
  • India: 1-800-22-6161.
  • Israel: 1-700-700-339.
  • Kuwait: 965-1802233.
  • Saudi Arabia: 800-244-2222.
  • UAE: 800-33339.

Africa:

  • South Africa: 08000-33339.

Asia:

  • Australia and New Zealand: 0800-733-339.
  • Indonesia: 1500342.
  • Papua New Guinea: 675-325-2411.
  • Fiji: 679-672-3412.
  • New Caledonia: 36-67-17.
  • Vanuatu: 23991.
  • French Polynesia: 40-45-365.
  • American Samoa: 699-48.
  • Cook Islands: 233-62.
  • Hong Kong: 852-2730-3333.
  • Macau: 853-2870-3333.
  • China: 400-886-1888 (for mobile users) or 800-988-1888 (for telephone users).
  • Malaysia: 603-7721-1388 or 1800-88-6363 (toll free).
  • Singapore: 1800-743-2626.
  • Thailand: 1782.
  • Cambodia: 0120-003200.
  • Vietnam: 028-3948-0370.
  • Japan: 0120-003200.
  • Korea: 1588-0588.
  • Philippines: 1-800-10-46-33339.
  • Taiwan: 0800-075-075.

Latin America:

  • Argentina: 011-5411-4630-0300.
  • Brazil/Sao Paulo: 0800-703-3339.
  • Chile: 011-562-361-6111.
  • Dominican Republic: 1-809-565-3636.
  • Jamaica: 1-876-960-9192.
  • Mexico: 011-525-55-228-9904.
  • Panama: 1-507-271-3838.
  • Puerto Rico: 1-787-793-9300.
  • Trinidad: 1-868-645-2579.
  • Uruguay: 011-598-2-628-0100.
  • Venezuela: 011-58-212-205-3333.

FedEx Web Links

FedEx Mailing Addresses

Home Office:
3100 Sanders Road,
Northbrook, IL 60062

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx TDD/Hearing Impaired Customer Service Operations:
3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116

FedEx TDD/Hearing Impaired Customer Service Operations:
3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116

FedEx Corp. Revenue Services:
3965 Airways, Module G
Memphis, TN 38116

FedEx Cargo Claims Department:
P.O. Box 26628
Salt Lake City, UT 84126

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx Freight Headquarters:
Renaissance Center
1715 Aaron Brenner Drive
Suite 600
Memphis, TN 38120

FedEx Live Chat Support

Below are steps to contact FedEx customer service by chat:

FedEx support e-mail

FedEx Help Center

You can find more information at FedEx Customers Support page.