Xbox offers live customer service over the phone as a call back service or via live chat. To initiate a contact with Xbox customer service you need to start with a message via Microsoft Chat.
- Go to Xbox contact page
- Press “Ask a Question”
- Type in “Talk to the agent”
- Choose a product you are calling about (XBox) in a next box and press “Next”
- Choose a problem you are contacting about in a next box and press “Next”
- You will see options how to contact a live agent. You can either select a “Live Chat” or “Call me back” option
Xbox Customer Support Phone Numbers
Xbox offers live customer support using phone callback feature. You need to initiate a callback using Microsoft Live Chat as described above. A live customer support representative will contact you via the phone.
Xbox Web Links
Xbox Customer Service Hours
Live Xbox customer service is available 24 hours a day seven days a week.
Xbox Mailing Address
Microsoft Corporation:
One Microsoft Way
Redmond, WA 98052-6399
USA
Xbox Live Chat Support
You can start live chat with customer support about Xbox One here.
You can start live chat with customer support about Xbox on Windows 10 here.
You can start live chat with customer support about Games here.
You can start live chat with customer support about Billing & accounts here.
You can start live chat with customer support about Xbox 360 here.
Xbox support email
E-mail customer service option is not supported by Xbox. You need to use Live Chat or Phone Callback.
Xbox Help Community Customer Service
You can find more information at Xbox Community Page.
How do I speak to a live person if Xbox Customer Service contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Xbox Customer Service website.
- Open Xbox Customer Service Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.