How to Call a Live Person in FPL Customer Service

Below are steps to contact FPL customer service and get a live person on the phone:

  • Dial 1-888-988-8249
  • Say “Residential” or “Business”
  • Say “I don’t have it”
  • Say “Something else”
  • Say “Something else” again
  • After that, the automated phone system will connect you to a live customer service agent from FPL

FPL Main Voice Main Menu

  • Say “Make a payment”
  • Say “Balance & Billing”
  • Say “Power problem”
  • Say “Stop, start or move Service”
  • Say “Something else”

FPL Secondary Voice Menu

  • Say “Request a payment extension”
  • Say “Get my account number”
  • Say “Find in-person pay locations”
  • Say “Update account information”
  • Say “Meter questions”
  • Say “Energy savings programs”
  • Say “For help with FPL.com say FPL.com”
  • Say “Something else”

FPL Customer Service Representatives Hours

Live FPL customer service is available from 7.30am to 7.30pm on Monday-Friday, from 7:30am to 5pm on Saturday-Sunday.

FPL Support Phone Numbers

  • FPL Support Phone Number: 1-888-988-8249. Live FPL customer service is available from 7:30am to 7:30pm on Monday-Friday, from 7.30am to 5pm on Saturday-Sunday.
  • Report a power outage: 1-800-468-8243.
  • FPL Pay By Phone┬«: 1-800-226-5885.

FPL Web Links

FPL Mailing Address

Standard mailing address:
FPL
General Mail Facility
Miami, FL 33188-0001

FPL support email

Support email customer service option is not supported by FPL.

FPL Live Chat Support

Live chat customer service option is not supported by FPL. To contact a live customer service representative you need to dial 1-888-988-8249 and follow instructions above.

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