Below are ways on how to contact Green Dot customer service and get a live person on the phone:
- Dial 1-866-795-7597 and then press 5. After that, an automated voice operator will ask you to enter your card number or SSN. Once you enter it you will be connected to a live customer service person.
- Dial number which is shown on the back of your Green Dot card. Then press 5 and then 6.
- Dial 1-866-795-7597 and then press 5. Put your card information and then press 5 (for “Additional information”). Then press 4 (for “Transaction you do not recognize”). Then press 2 for every question the automated voice operator asks after that. You will get directed to a live person after that. Please note that hold time could be quite long.
Typical problems with Green Dot card
- Cards get locked due to a suspicious transaction. The best way to fix it is to call Green Dot customer service 1-866-795-7597 as described above, enter your card number and select “Transaction you do not recognize” option.
- If your Green Dot Card is lost. There is no easy solution for that case. One known way is to register for a new card and use it to get through the card prompt on the 1-866-795-7597 phone support number.
- How to cancel your Green Dot card. To cancel your Card you should call Green Dot customer service phone number 1-866-795-7597. Alternatively, you can log into your account online, go to the “Security” tab and then click on “Close Card.” When your account is cancelled, Green Dot will mail you a check to the mailing address on record.
- How to add money to Green Dot card. To add money to Green Dot card you should purchase MoneyPak which is sold at retail stores nationwide. To put money from MoneyPak to Green Dot card you need to go to MoneyPak.com, create a secure login and input the “MoneyPak PIN” from the back of the MoneyPak and the 16-digit prepaid card number that you want to reload.
Make sure that you register your card when you receive it via Green Dot Card Registration web page.
Green Dot Voice Menu
- Press 1: For Balance, recent direct deposits, transactions and declined purchase information
- Press 2: To report cards stolen or never received
- Press 3: Get paycheck faster with direct deposit. To get your direct deposit number
- Press 4: To sign up for text alert
- Press 5: For additional support
Green Dot Card Mailing Address
P.O. Box 5100
Pasadena, CA 91117