Below are steps to contact Securus customer service and get a live person on the phone:
- Dial 1-800-844-6591
- Press 3 (for all other products)
- Press 5 (for something else)
- Press 3 (for none of these)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from Securus
Securus Voice Main Menu
- Press 1 for help with migration from JPay email to securus eMassaging.
- Press 2 for eMassaging accounts questions.
- Press 3 for all other products.
Securus Customer Service Representatives Hours
Live Securus customer service is available 24/7.
Securus Support Phone Numbers
- Securus Support Phone Number: 1-800-844-6591. Live Securus customer service is available 24/7.
Securus Web Links
- Securus Web Site
- Securus Facebook page
- Securus Twitter page
- Securus Youtube page
- Securus Linkedin page
Securus Mailing Addresses
General Correspondence:
Securus Correctional Billing Services
PO Box 1109
Dallas, Texas 75001
Check Payments:
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-0757
Securus Live Chat Support
Below are steps to contact Securus customer service by chat:
- Go to the Securus page.
- Press the “Chat” icon in the bottom right corner.
- Start chat.
Securus support e-mail
Below are steps to contact Securus customer service by e-mail:
- Go to the Securus Question page.
- Fill in the form.
- Press the “Submit” button.
Securus Help Center
You can find more information at Securus Support page.
How do I speak to a live person if Securus contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Securus website.
- Open Securus Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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