Below are steps to contact Aetna customer service and get a live person on the phone:
- Dial 1-877-204-9186
- Press 3
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from Aetna
Aetna Voice Main Menu
- Press 1 or say “member” if you are a policy holder
- Press 2 or say “healthcare professional” if you are medical or dental professional
- Press 3 or say “inquiry” if you are not yet an Aetna member
- Press star for more information
Aetna Customer Service Representatives Hours
Live Aetna customer service is available 24 hours a day seven days a week.
Aetna Support Phone Numbers
- Aetna Support Phone Number: 1-877-204-9186. Live Aetna customer service is available 24 hours a day seven days a week.
- Aetna Corporate Headquarters: 1-800-872-3862.
- Help with signing up: 1-800-225-3375.
- For questions about Pharmacy or Aetna Rx Home Delivery: 1-888-792-3862.
Aetna Web Links
- Aetna Official Web Site
- Aetna Facebook page
- Aetna Twitter page
- Aetna Youtube page
- Aetna Instagram page
- Aetna Linkedin page
Aetna Mailing Addresses
Aetna Corporate Offices:
151 Farmington Avenue
Hartford, CT 06156
Aetna pharmacy claims:
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444
Mail-order drug ordering address:
Aetna Rx Home Delivery
P.O. Box 417019
Kansas City, MO 64179-9892
Aetna support email
You can send an e-mail to Aetna here
Aetna Live Chat Support
Live chat customer service is not available from Aetna. To contact a live customer service representative you need to dial 1-877-204-9186 and follow instructions above.
Aetna Help Page
You can find more information at Aetna customer support page.