How to Call a Live Person in Nationwide Customer Service

Below are steps to contact Nationwide customer service and get a live person on the phone:

  • Dial 1-877-669-6877
  • Stay on the line
  • Then press 0 (until the automated phone system will ask you)
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Nationwide

Nationwide Voice Main Menu

  • Press 1 for payment and billing or other help with any of your policies including ID Card, SmartRide or SmartMiles adding or replacing vehicles
  • Press 2 for insurance quote on a new policy including auto and home
  • Press 3 for claims and roadside assistance
  • Press 4 for business and farm insurance or other options
  • Press pound to hear these choices again

Nationwide Customer Service Representatives Hours

Live Nationwide customer service is available from 8.30am to 6pm EST on Monday-Friday.

Nationwide Support Phone Numbers

  • Nationwide Support Phone Number: 1-877-669-6877. Live Nationwide customer service is available from 8:30am to 6pm EST on Monday-Friday.
  • Nationwide Corporate headquarters: 1-800-882-2822.
  • Life insurance: 1-800-848-6331.
  • Commercial insurance: 1-888-490-1549.
  • Farm & ranch insurance: 1-800-255-9913.
  • Commercial agribusiness insurance: 1-800-228-6700.
  • Employee benefits: 1-888-674-0385.
  • Retirement plans: 1-888-867-5175.
  • Specialty liability insurance: 1-866-267-5244.
  • Group accident insurance: 1-844-203-2691.
  • Pet insurance: 1-877-263-6007.
  • Travel insurance: 1-877-970-9059.

Nationwide Web Links

Nationwide Mailing Addresses

Corporate headquarters:
Nationwide Headquarters
One Nationwide Plaza
Columbus, Ohio 43215-2220

Office of Customer Advocacy:
Nationwide Headquarters
One Nationwide Plaza
Columbus, Ohio 43215-2220

Nationwide support email

You can send an e-mail to Nationwide here

Nationwide Live Chat Support

Live chat customer service is not available from Nationwide. To contact a live customer service representative you need to dial 1-877-669-6877 and follow instructions above.

Nationwide Help Page

You can find more information at Nationwide customer support page.

How do I speak to a live person if Nationwide Insurance contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Nationwide Insurance website.
  • Open Nationwide Insurance Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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