How to Call a Live Person in Arizona Unemployment Customer Service

Below are steps to contact Arizona Unemployment Insurance Benefits customer service and get a live person on the phone:

  • Dial 1-877-600-2722
  • Press 2 (if you are a claimant)
  • Press 1 (for English)
  • Press 1 (if you have not yet filed a claim for unemployment)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Arizona Unemployment

Arizona Unemployment Voice Main Menu

  • Press 2 if you are a claimant.
  • Press 3 if you are an employee.

Arizona Unemployment Voice Sub-Menu (if you press 1)

  • Press 1 if you have not yet filed a claim for unemployment.
  • Press 2 if you have already filed a claim for unemployment.

Arizona Unemployment Customer Service Representatives Hours

Live Arizona Unemployment Insurance customer service is available from 7am to 6pm Monday-Friday, Saturday closed, from 9:30am to 5pm Sunday.

Arizona Unemployment Support Phone Numbers

  • AZ Unemployment Support Phone Number: 1-877-600-2722. Live Arizona Unemployment Insurance customer service is available from 7am to 6pm Monday-Friday, Saturday closed, from 9:30am to 5pm Sunday.
  • Call Center in Phoenix: 1-602-364-2722.
  • Call Center in Tucson: 1-520-791-2722.
  • Telecommunications Relay Service for the Deaf/Hard of Hearing: 711.
  • Debit Card Information: 1-855-847-2030.
  • Claim and Payment Status: 1-877-766-8477.
  • Claim and Payment Status (Phoenix): 1-602-417-3800.
  • Claim and Payment Status (Tucson): 1-520-884-8477.
  • Contact the Client Advocate: 1-602-542-5954.
  • Appeals Board: 1-602-771-9036.
  • Appellate Services Administration: 1-602-771-9019.
  • Office of Appeals – Phoenix: 1-602-771-9019.
  • Office of Appeals – Tucson: 1-520-629-0211.
  • Repay an Unemployment Insurance Benefit Overpayment (Pay by Phone): 1-844-722-6247 or 1-602-252-0024.
  • DES Office of Accounts Receivable and Collections (OARC): 1-(602) 252-0024 or 1-800-236-1475.

Arizona Unemployment Web Links

Arizona UI Mailing Addresses

Department of Economic Security
Unemployment Insurance Administration
P. O. Box 29225
Phoenix, Arizona 85038-9225

DES Unemployment Insurance Administration
Site Code 860B
P.O. Box 6123
Phoenix, Arizona 85005-6123

Appeals Board:
1990 W. Camelback Rd., Suite 200
Phoenix, AZ 85015

Appellate Services Administration:
1990 W. Camelback Rd., Suite 200
Phoenix, AZ 85015

Office of Appeals – Tucson:
2255 W. Ina Rd., Suite 131
Tucson, AZ 85741

Arizona Unemployment Fax Numbers

  • Phoenix: 1-602-612-8705, 1-888-305-1348
  • Tucson: 1-520-770-3357, 1-520-770-3358
  • Appeals Board: 1-602-257-7054
  • Appellate Services Administration: 1-602-257-7053
  • Office of Appeals – Phoenix: 1-602-257-7056
  • Office of Appeals – Tucson: 1-602-257-7057

Arizona Unemployment Live Chat Support

Live chat customer service is not available from Arizona Unemployment. The best way to contact Arizona Unemployment by support phone.

AZ Unemployment support e-mail

AZ Unemployment doesn’t offer live support via e-mail.

Arizona UI Help Center

You can find more information at Arizona Unemployment Insurance (UI) Support page.

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