How to Call a Live Person in Massachusetts Unemployment Customer Service

Below are steps to contact Massachusetts Unemployment customer service and get a live person on the phone:

  • Dial 1-877-626-6800
  • Press 1 (for English)
  • Press 1 (if you are calling for assistance regarding a regular Massachusetts Unemployment claim)
  • Press 8 (for all other calls)
  • Press 2 (for customer assistance)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Massachusetts Unemployment

Massachusetts Unemployment Voice Main Menu

  • Press 1 for information on filing a claim.
  • Press 2 if you want to reach the PUA call center.
  • Press 3 if you have received notification from the Department of Unemployment assistance, that a claim was filed in your name and you did not file a claim.

Massachusetts Unemployment Voice Sub-Menu (if you press 1)

  • Press 1 to set up your PIN.
  • Press 2 if you received a fact-finding questionnaire and need assistance.
  • Press 3 to check a status.
  • Press 4 if you need to certify for this week.
  • Press 5 to set up change or cancel your direct deposit.
  • Press 6 for password reset.
  • Press 8 for all other calls.
  • Press 9 if you would like to hear these options again.

Massachusetts Unemployment Customer Service Representatives Hours

Live Massachusetts Unemployment Insurance (UI) customer service is available from 8:30am to 4:30pm Monday-Friday, Saturday-Sunday closed.

Massachusetts Unemployment Support Phone Numbers

    MA Unemployment Support Phone Number: 1-877-626-6800. Live Massachusetts Unemployment Insurance (UI) customer service is available from 8:30am to 4:30pm Monday-Friday, Saturday-Sunday closed.
  • Automated Telecert Line: 1-617-626-6338. Live customer service representatives are available from 6am to 10pm Monday-Sunday.
  • Check your claim or benefit payment status: 1-617-626-6563.
  • Department of Unemployment Assistance: 1-617-626-5075.

Massachusetts Unemployment Web Links

Massachusetts Unemployment Live Chat Support

Live chat customer service is not available from Massachusetts Unemployment. To contact a live customer service representative you need to dial 1-877-626-6800 and follow the instructions above.

MA Unemployment support e-mail

Massachusetts UI Help Center

You can find more information at Massachusetts Unemployment Insurance (UI) Support page.

How do I speak to a live person if Ma Unemployment contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Ma Unemployment website.
  • Open Ma Unemployment Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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