How to Call a Live Person in Massachusetts Unemployment Customer Service

Below are steps to contact Massachusetts Unemployment customer service and get a live person on the phone:

  • Dial 1-877-626-6800
  • Press 1 (for English)
  • Press 1 (if you are calling for assistance regarding a regular Massachusetts Unemployment claim)
  • Press 8 (for all other calls)
  • Press 2 (for customer assistance)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Massachusetts Unemployment

Massachusetts Unemployment Voice Main Menu

  • Press 1 for information on filing a claim.
  • Press 2 if you want to reach the PUA call center.
  • Press 3 if you have received notification from the Department of Unemployment assistance, that a claim was filed in your name and you did not file a claim.

Massachusetts Unemployment Voice Sub-Menu (if you press 1)

  • Press 1 to set up your PIN.
  • Press 2 if you received a fact-finding questionnaire and need assistance.
  • Press 3 to check a status.
  • Press 4 if you need to certify for this week.
  • Press 5 to set up change or cancel your direct deposit.
  • Press 6 for password reset.
  • Press 8 for all other calls.
  • Press 9 if you would like to hear these options again.

Massachusetts Unemployment Customer Service Representatives Hours

Live Massachusetts Unemployment Insurance (UI) customer service is available from 8:30am to 4:30pm Monday-Friday, Saturday-Sunday closed.

Massachusetts Unemployment Support Phone Numbers

    MA Unemployment Support Phone Number: 1-877-626-6800. Live Massachusetts Unemployment Insurance (UI) customer service is available from 8:30am to 4:30pm Monday-Friday, Saturday-Sunday closed.
  • Automated Telecert Line: 1-617-626-6338. Live customer service representatives are available from 6am to 10pm Monday-Sunday.
  • Check your claim or benefit payment status: 1-617-626-6563.
  • Department of Unemployment Assistance: 1-617-626-5075.

Massachusetts Unemployment Web Links

Massachusetts Unemployment Live Chat Support

Live chat customer service is not available from Massachusetts Unemployment. To contact a live customer service representative you need to dial 1-877-626-6800 and follow the instructions above.

MA Unemployment support e-mail

Massachusetts UI Help Center

You can find more information at Massachusetts Unemployment Insurance (UI) Support page.

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