Below are steps to contact Massachusetts Unemployment customer service and get a live person on the phone:
- Dial 1-877-626-6800
- Press 1 (for English)
- Press 1 (if you are calling for assistance regarding a regular Massachusetts Unemployment claim)
- Press 8 (for all other calls)
- Press 2 (for customer assistance)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from Massachusetts Unemployment
Massachusetts Unemployment Voice Main Menu
- Press 1 for information on filing a claim.
- Press 2 if you want to reach the PUA call center.
- Press 3 if you have received notification from the Department of Unemployment assistance, that a claim was filed in your name and you did not file a claim.
Massachusetts Unemployment Voice Sub-Menu (if you press 1)
- Press 1 to set up your PIN.
- Press 2 if you received a fact-finding questionnaire and need assistance.
- Press 3 to check a status.
- Press 4 if you need to certify for this week.
- Press 5 to set up change or cancel your direct deposit.
- Press 6 for password reset.
- Press 8 for all other calls.
- Press 9 if you would like to hear these options again.
Massachusetts Unemployment Customer Service Representatives Hours
Live Massachusetts Unemployment Insurance (UI) customer service is available from 8:30am to 4:30pm Monday-Friday, Saturday-Sunday closed.
Massachusetts Unemployment Support Phone Numbers
- MA Unemployment Support Phone Number: 1-877-626-6800. Live Massachusetts Unemployment Insurance (UI) customer service is available from 8:30am to 4:30pm Monday-Friday, Saturday-Sunday closed.
- Automated Telecert Line: 1-617-626-6338. Live customer service representatives are available from 6am to 10pm Monday-Sunday.
- Check your claim or benefit payment status: 1-617-626-6563.
- Department of Unemployment Assistance: 1-617-626-5075.
Massachusetts Unemployment Web Links
- Massachusetts Unemployment Web Site
- Massachusetts Unemployment Facebook page
- Mass.gov Twitter page
- Unemployment Assistance for Claimants Youtube page
- Massachusetts Unemployment Youtube page
- Massachusetts Unemployment Instagram page
Massachusetts Unemployment Live Chat Support
Live chat customer service is not available from Massachusetts Unemployment. To contact a live customer service representative you need to dial 1-877-626-6800 and follow the instructions above.
MA Unemployment support e-mail
- Employers can report fraud-related issues: [email protected]
- Employer Charge: [email protected]
- Employer Liability: [email protected]
- Employer Reports: [email protected]
- Employer Rates: [email protected]
- Intercept: [email protected]
Massachusetts UI Help Center
You can find more information at Massachusetts Unemployment Insurance (UI) Support page.