How to Call a Live Person in Blue Cross and Blue Shield of Texas Customer Service

Below are steps to contact Blue Cross and Blue Shield of Texas customer service and get a live person on the phone:

  • Dial 1-888-697-0683
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Blue Cross and Blue Shield of Texas

BCBS of Texas Voice Main Menu

  • Press 1 or say “Status” if you are calling to check the status of your application.
  • Press 2 or say “Member” if you are an existing member or have recently enrolled.
  • Press 3 or say “New” for questions about becoming a new Blue Cross Blue Shield member.
  • Press 4 or say “Healthcare professional” if you are calling as a healthcare professional.
  • Press 5 or say “Producer” if you are calling as a producer.

BCBS of Texas Customer Service Representatives Hours

Live BCBS of Texas customer service is available from 7am to 8pm CT Monday-Friday, from 8am to 5pm CT Saturday, Sunday closed.

BCBS of Texas Support Phone Numbers

  • BCBS of Texas Support Phone Number: 1-888-697-0683. Live BCBS of Texas customer service is available from 7am to 8pm Monday-Friday, from 8am to 5pm Saturday, Sunday closed.
  • Under 65 New Enrollment: 1-800-531-4456. Live customer service representatives from BCBS of Texas are available from 8am to 8pm CT Monday-Friday, from 8am to 6pm CT Saturday, from 10am to 2pm CT Sunday.
  • Under 65 Customer Service: 1-888-697-0683. Live customer service representatives from BCBS of Texas are available from 7am to 8pm CT Monday-Friday, from 8am to 5pm CT Saturday, Sunday closed.
  • Medicare Supplement Customer Service: 1-877-384-9307.
  • Dental Indemnity USA: 1-800-820-9994.
  • PPO/POS/Indemnity Plans and Dental: 1-800-521-2227. Live customer service representatives from BCBS of Texas are available from 8am to 8pm CT Monday-Sunday.
  • HMO Blue Texas Plan: 1-877-299-2377. Live customer service representatives from BCBS of Texas are available from 8am to 8pm CT Monday-Sunday.
  • HealthSelect of Texas Consumer Directed HealthSelect: 1-800-252-8039. Live customer service representatives from BCBS of Texas are available from 7am to 7pm CT Monday-Friday, from 7am to 3pm CT Saturday, Sunday closed.
  • BCBSTX Behavioral Health: 1-800-528-7264. Live customer service representatives from BCBS of Texas are available from 8am to 6pm CT Monday-Friday, Saturday-Sunday closed.
  • Magellan Behavioral Health: 1-800-729-2422. Live customer service representatives from BCBS of Texas are available from 8am to 6pm CT Monday-Friday, Saturday-Sunday closed.
  • Membership Department: 1-800-445-2227.
  • General Information: 1-972-766-6900.
  • Human Resources Inquiries: 1-866-977-7378.
  • Amarillo Sales Office: 1-806-371-3000 or 1-800-403-4650.
  • Austin Sales Office: 1-800-336-5696.
  • Beaumont Sales Office: 1-409-896-0100.
  • Corpus Christi Sales Office: 1-361-878-1600 or 1-800-442-1685.
  • Dallas/Fort Worth Sales Office: 1-800-399-5831.
  • Houston Sales Office: 1-713-354-7000.
  • Lubbock Sales Office: 1-800-399-5831.
  • San Antonio Sales Office: 1-210-558-5100.
  • Tyler Sales Office: 1-800-259-3668.
  • Sales Questions and Additional Plan Information: 1-888-731-0406.

BCBS of Texas Web Links

BCBS of Texas Mailing Addresses

Blue Cross and Blue Shield of Texas:
1001 E. Lookout Drive
Richardson, Texas 75082

Claims and Correspondence:
Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044

BCBS of Texas support email

Below are steps to contact BCBS of Texas customer service by email:

BCBS of Texas Live Chat Support

You can start a live chat session with a BCBS of Texas Customer Support Agent on the BCBS of Texas page by clicking the “Ask IVY our virtual assistant” button.

BCBS of Texas Help Page

You can find more information about BCBS of Texas at BCBS of Texas Support page.

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