How to Call a Live Person in British Gas Customer Service

Below are steps to contact British Gas customer service and get a live person on the phone:

  • Dial 0871-472-1674
  • Press 1 (to discuss your gas or electricity account)
  • Say what you’re calling about
  • Enter your customer reference number or press the star key (if you don’t have it)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from British Gas

British Gas Voice Main Menu

  • Press 1 to discus your gas or electricity account.
  • Press 2 if you have a question about heating or home care.
  • Press 3 if you wish to become a new British Gas customer.

British Gas Customer Service Representatives Hours

Live British Gas customer service is available from 8am to 10pm Monday-Friday, from 8am to 6pm Saturday-Sunday.

British Gas Support Phone Numbers

  • British Gas Support Phone Number: 0871-472-1674 (overseas – +44-113-298-0900 toll-free). Live British Gas customer service is available from 8am to 10pm Monday-Friday, from 8am to 6pm Saturday-Sunday.
  • Priority Services Register: 0800-072-8625.
  • The National Gas Emergency: 0800-111-999.
  • Account enquiries: 0330-332-0977. Live customer service representatives from British Gas are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.

British Gas UK Web Links

British Gas Mailing Addresses

General queries and correspondence:
British Gas, PO Box 227, ROTHERHAM, S98 1PD

Complaints:
British Gas, Complaints Management Team, PO Box 226, Rotherham, S98 1PB

British Gas support email

British Gas doesn’t offer live support via e-mail.

British Gas Live Chat Support

Below are steps to contact British Gas customer service by chat:

British Gas Help Page

You can find more information at British Gas Customers Support page.

How do I speak to a live person if British Gas contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a British Gas website.
  • Open British Gas Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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