How to Call a Live Person in CT Unemployment Customer Service

Below are steps to contact CT Unemployment customer service and get a live person on the phone:

  • Dial 1-203-941-6868 or 1-860-967-0493
  • Press 1 (for English)
  • Press 1 (for regular state unemployment insurance or an extension of benefits program)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from CT Unemployment

CT Unemployment Voice Main Menu

  • Press 1 for regular state unemployment insurance or an extension of benefits program.
  • Press 2 for self-employed individual and others who have a PUA.
  • Press 3 to reply these options.

CT Unemployment Customer Service Representatives Hours

Live CT Unemployment Insurance customer service is available from 7am to 5pm Monday-Friday, from 8am to 3pm Saturday, Sunday closed.

CT Unemployment Support Phone Numbers

  • CT Unemployment Support Phone Number: 1-203-941-6868 or 1-860-967-0493. Live CT Unemployment Insurance customer service is available from 7am to 5pm Monday-Friday, from 8am to 3pm Saturday, Sunday closed.
  • Consumer Contact Center: 1-800-956-3294. Live customer service representatives from CT Unemployment are available from 7am to 5pm Monday-Friday, from 8am to 3pm Saturday, Sunday closed
  • TTY: 711 or 1-800-842-9710.
  • Key Bank Customer Service: 1-866-295-2955.
  • Connecticut Department of Labor Agency: 1-860-263-6000.

CT Unemployment Web Links

CT Unemployment Mailing Addresses

Connecticut Department of Labor:
200 Folly Brook Boulevard
Wethersfield, CT 06109

CT Unemployment Live Chat Support

You can start a live chat with customer support at CT Unemployment Support page.

  • Press the “ASK DOL”
  • Press the “Continue”
  • Fill in the form
  • Press the “Start Chatting”

CT Unemployment support e-mail

CT UI Help Center

You can find more information at CT Unemployment Insurance (UI) Support page.

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