How to Call a Live Person in British Gas Customer Service

Below are steps to contact British Gas customer service and get a live person on the phone:

  • Dial 0871-472-1674
  • Press 1 (to discuss your gas or electricity account)
  • Say what you’re calling about
  • Enter your customer reference number or press the star key (if you don’t have it)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from British Gas

British Gas Voice Main Menu

  • Press 1 to discus your gas or electricity account.
  • Press 2 if you have a question about heating or home care.
  • Press 3 if you wish to become a new British Gas customer.

British Gas Customer Service Representatives Hours

Live British Gas customer service is available from 8am to 10pm Monday-Friday, from 8am to 6pm Saturday-Sunday.

British Gas Support Phone Numbers

  • British Gas Support Phone Number: 0871-472-1674 (overseas – +44-113-298-0900 toll-free). Live British Gas customer service is available from 8am to 10pm Monday-Friday, from 8am to 6pm Saturday-Sunday.
  • Priority Services Register: 0800-072-8625.
  • The National Gas Emergency: 0800-111-999.
  • Account enquiries: 0330-332-0977. Live customer service representatives from British Gas are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.

British Gas UK Web Links

British Gas Mailing Addresses

General queries and correspondence:
British Gas, PO Box 227, ROTHERHAM, S98 1PD

Complaints:
British Gas, Complaints Management Team, PO Box 226, Rotherham, S98 1PB

British Gas support email

British Gas doesn’t offer live support via e-mail.

British Gas Live Chat Support

Below are steps to contact British Gas customer service by chat:

British Gas Help Page

You can find more information at British Gas Customers Support page.

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