Below are steps to contact British Gas customer service and get a live person on the phone:
- Dial 0871-472-1674
- Press 1 (to discuss your gas or electricity account)
- Say what you’re calling about
- Enter your customer reference number or press the star key (if you don’t have it)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from British Gas
British Gas Voice Main Menu
- Press 1 to discus your gas or electricity account.
- Press 2 if you have a question about heating or home care.
- Press 3 if you wish to become a new British Gas customer.
British Gas Customer Service Representatives Hours
Live British Gas customer service is available from 8am to 10pm Monday-Friday, from 8am to 6pm Saturday-Sunday.
British Gas Support Phone Numbers
- British Gas Support Phone Number: 0871-472-1674 (overseas – +44-113-298-0900 toll-free). Live British Gas customer service is available from 8am to 10pm Monday-Friday, from 8am to 6pm Saturday-Sunday.
- Priority Services Register: 0800-072-8625.
- The National Gas Emergency: 0800-111-999.
- Account enquiries: 0330-332-0977. Live customer service representatives from British Gas are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.
British Gas UK Web Links
- British Gas Official Web Site
- British Gas Facebook page
- British Gas Twitter page
- British Gas Youtube page
British Gas Mailing Addresses
General queries and correspondence:
British Gas, PO Box 227, ROTHERHAM, S98 1PD
British Gas, Complaints Management Team, PO Box 226, Rotherham, S98 1PB
British Gas support email
British Gas doesn’t offer live support via e-mail.
British Gas Live Chat Support
Below are steps to contact British Gas customer service by chat:
- Go to the British Gas Support page.
- Press the “Live Chat”.
- Start chat.
British Gas Help Page
You can find more information at British Gas Customers Support page.