Below are steps to contact Sallie Mae customer service and get a live person on the phone:
- Dial 1-800-472-5543
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from Sallie Mae
Sallie Mae Voice Main Menu
- Say “New loan”
- Say “Make a payment”
- Say “Existing loan”
Sallie Mae Customer Service Representatives Hours
Live Sallie Mae customer service is available from 8am to 9pm EST on Monday-Thursday, from 8am to 8pm EST on Friday, from 9am to 6pm EST on Saturday.
Sallie Mae Support Phone Numbers
- Sallie Mae Support Phone Number: 1-800-472-5543. Live Sallie Mae customer service is available from 8am to 9pm EST on Monday-Thursday, from 8am to 8pm EST on Friday, from 9am to 6pm EST on Saturday.
- New credit cards: 1-888-295-3447. Live Sallie Mae customer service is available from 10am to 7pm ET on Monday-Friday.
- Existing credit cards: 1-888-295-3447. Live Sallie Mae customer service is available from 10am to 7pm ET on Monday-Friday.
- CDs, Money Market, and High-Yield Savings Accounts: 1-877-346-2756. Live Sallie Mae customer service is available from 8am to 8pm ET on Monday-Friday.
- School AssistSM: 1-844-827-7478. Live Sallie Mae customer service is available from 8am to 8pm ET on Monday-Friday.
Sallie Mae Web Links
- Sallie Mae Official Web Site
- Sallie Mae Facebook page
- Sallie Mae Twitter page
- Sallie Mae Instagram page
- Sallie Mae Youtube page
Sallie Mae Mailing Addresses
Borrower payment address:
Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459
Cosigner payment address:
Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377
Make check payable to Sallie Mae:
Sallie Mae
PO Box 70233
Philadelphia, PA 19176-0233
Sallie Mae support email
E-mail Sallie Mae School AssistSM: [email protected]
Sallie Mae Fax number
1-855-756-2011
Sallie Mae Live Chat Support
Live chat customer service is not available from Sallie Mae. To contact a live customer service representative you need to dial 1-800-472-5543 and follow instructions above.
Sallie Mae Help Page
You can find more information at Sallie Mae help page.