How to Call a Live Person in Sallie Mae Customer Service

Below are steps to contact Sallie Mae customer service and get a live person on the phone:

  • Dial 1-800-472-5543
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Sallie Mae

Sallie Mae Voice Main Menu

  • Say “New loan”
  • Say “Make a payment”
  • Say “Existing loan”

Sallie Mae Customer Service Representatives Hours

Live Sallie Mae customer service is available from 8am to 9pm EST on Monday-Thursday, from 8am to 8pm EST on Friday, from 9am to 6pm EST on Saturday.

Sallie Mae Support Phone Numbers

  • Sallie Mae Support Phone Number: 1-800-472-5543. Live Sallie Mae customer service is available from 8am to 9pm EST on Monday-Thursday, from 8am to 8pm EST on Friday, from 9am to 6pm EST on Saturday.
  • New credit cards: 1-888-295-3447. Live Sallie Mae customer service is available from 10am to 7pm ET on Monday-Friday.
  • Existing credit cards: 1-888-295-3447. Live Sallie Mae customer service is available from 10am to 7pm ET on Monday-Friday.
  • CDs, Money Market, and High-Yield Savings Accounts: 1-877-346-2756. Live Sallie Mae customer service is available from 8am to 8pm ET on Monday-Friday.
  • School AssistSM: 1-844-827-7478. Live Sallie Mae customer service is available from 8am to 8pm ET on Monday-Friday.

Sallie Mae Web Links

Sallie Mae Mailing Addresses

Borrower payment address:
Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Cosigner payment address:
Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Make check payable to Sallie Mae:
Sallie Mae
PO Box 70233
Philadelphia, PA 19176-0233

Sallie Mae support email

E-mail Sallie Mae School AssistSM: [email protected]

Sallie Mae Fax number

1-855-756-2011

Sallie Mae Live Chat Support

Live chat customer service is not available from Sallie Mae. To contact a live customer service representative you need to dial 1-800-472-5543 and follow instructions above.

Sallie Mae Help Page

You can find more information at Sallie Mae help page.

How do I speak to a live person if Sallie Mae contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Sallie Mae website.
  • Open Sallie Mae Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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