How to Call a Live Person in Chase Customer Service

Below are steps to contact Chase customer service and get a live person on the phone:

  • Dial 1-800-935-9935
  • Enter your debit card, account number or user id
  • Press 2
  • Then press 0
  • After that, the automated phone system will connect you to a live customer service agent from Chase

Chase Voice Menu

  • Press 1 to check for application or help with or Chase mobile
  • Press 2 for credit card loan or credit line information and payment
  • Press 3 to open a new Chase account
  • Press 4 for the branch and ATM locator or the employee directory
  • Press 5 to return to the previous menu or to access your checking, savings, CD or IRA account
  • Press 0 to speak to a customer service specialist

Chase Customer Service Representatives Hours

Live Chase customer service is available 24 hours a day seven days a week.

Chase Support Phone Numbers

  • Chase Support Phone Number: 1-800-935-9935
  • Credit card customer service: 1-800-432-3117
  • Service on existing accounts: 1-800-935-9935
  • Current Chase home equity customers: 1-800-836-5656
  • Homeowner’s insurance inquiries: 1-877-530-8951
  • Help with existing accounts: 1-800-242-7338

Chase Web Links

Credit One Mailing Address

For Card Payments:
Cardmember Services
P.O. Box 94014
Palatine, IL

For General Correspondence:
Card Services
P.O. Box 15298
Wilmington, DE

Contact Us for Personal Banking:
National Bank By Mail
P O Box 36520
Louisville, KY 40233-6520

Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests:
P.O. Box 183166
Columbus, OH 43218-3166

Chase support email

Support email customer service option is not supported by Chase.

Chase Live Chat Support

Live chat customer service option is not supported by Chase. To contact a live customer service representative you need to dial 1-800-935-9935 and follow instructions above.

How do I speak to a live person if Chase contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Chase website.
  • Open Chase Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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