How to Call a Live Person in Citizens Bank Customer Service

Below are steps to contact Citizens Bank customer service and get a live person on the phone:

  • Dial 1-800-922-9999
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Citizens Bank

Citizens Bank Voice Main Menu

  • Press 1 to access your account.
  • Press 2 to transfer funds.
  • Press 3 for card services.
  • Press 4 for online, mobile, digital investing and electronic banking.
  • Press 5 for sales and maintenance.

Citizens Bank Customer Service Representatives Hours

Live Citizens Bank customer service is available 24 hours a day seven days a week.

Citizens Bank Support Phone Numbers

  • Citizens Bank Support Phone Number: 1-800-922-9999. Live Citizens Bank customer service is available 24 hours a day seven days a week.
  • Business Banking Assistance: 1-800-862-6200.
  • Mobile Banking Customer Service: 1-877-670-4100.
  • Connecticut Citizens Bank Corporate Offices: 1-860-638-4411.
  • Delaware Citizens Bank Corporate Offices: 1-302-421-2228.
  • Massachusetts Citizens Bank Corporate Offices: 1-800-852-5577.
  • New Hampshire Citizens Bank Corporate Offices: 1-800-862-5000.
  • New Jersey Citizens Bank Corporate Offices: 1-267-671-1000.
  • New York Citizens Bank Corporate Offices: 1-800-252-2500.
  • Pennsylvania Citizens Bank Corporate Offices: 1-412-867-2000.
  • Philadelphia Citizens Bank Corporate Offices: 1-267-671-1000.

Citizens Bank Web Links

Citizens Bank Mailing Addresses

Citizens Bank Corporate Offices:
Citizens Financial Group, Inc.
One Citizens Plaza
Providence, RI 02903

Middletown Corporate Offices
Citizens Bank
237 Main Street
Middletown, CT 06457

Wilmington Office
Citizens Bank
919 North Market Street
Wilmington, DE 19801

State Street Office
Citizens Bank
28 State Street
Boston, MA 02109

New Hampshire:
Main Office
Citizens Bank
875 Elm Street
Manchester, NH 03101

New Jersey:
2001 Market Street Office
Citizens Bank
1701 John F. Kennedy Boulevard
22nd Floor
Philadelphia, PA 19103

New York:
Main Office
Citizens Bank
833 Broadway
Albany, NY 12207

William Penn Place Office
Citizens Bank
525 William Penn Place
Pittsburgh, PA 15219

Citizens Bank
1701 John F. Kennedy Boulevard
22nd Floor
Philadelphia, PA 19103

Rhode Island:
Operations Center
Citizens Bank
1 Citizens Drive
Riverside, RI 02915

Main Office
Citizens Bank
148 College Street
Burlington, VT 05401

Consumer Loan Servicing – Correspondence:
Citizens Bank
P.O. Box 42002
Providence, RI 02940-2002

Consumer Loan Servicing – Payments:
Citizens Bank
P.O. Box 42113
Providence, RI 02940-2113

Consumer Loan Servicing – Auto Loan Payoffs:
Citizens Bank
1 Citizens Drive
Riverside, RI 02915
Attn: ROP17K

Citizens Bank support email

You can send an e-mail to Citizens Bank at Citizens Bank contact form by clicking the “Email us” button.

Citizens Bank Live Chat Support

Live chat customer service is not available from Citizens Bank. To contact a live customer service representative you need to dial 1-800-922-9999 and follow instructions above.

Citizens Bank Help Page

You can find more information at Citizens Bank Customer Service page.

How do I speak to a live person if Citizens Bank contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Citizens Bank website.
  • Open Citizens Bank Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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