How to Call a Live Person in ComEd Customer Service

Below are steps to contact ComEd customer service and get a live person on the phone:

  • Dial 1-800-334-7661
  • Press 0
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from ComEd

ComEd Voice Main Menu

  • Press 1 for electrical issues or power outages
  • Press 2 to pay now
  • Press 3 for everything else
  • Press 0 to speak with the representative

ComEd Customer Service Representatives Hours

Live ComEd customer service is available from 7am to 7pm on Monday-Friday.

ComEd Support Phone Numbers

  • ComEd Support Phone Number: 1-800-334-7661. Live ComEd customer service is available from 7am to 7pm on Monday-Friday.
  • ComEd Assistance Programs: 1-888-806-CARE (1-888-806-2273).
  • ComEd Smart Meter Inquiries: 1-866-368-8326.
  • TTY: 1-800-572-5789.
  • ComEd Business: 1-877-426-6331.
  • To Report an Outage: 1-800-334-7661.

ComEd Web Links

ComEd Mailing Addresses

General: ComEd Customer Care Center, P.O. Box 805379, Chicago, IL 60680-5379

Payment: ComEd, P.O. BOX 6111, Carol Stream, IL 60197-6111

ComEd support email

E-mail customer service is not available from ComEd. To contact a live customer service representative you need to dial 1-800-334-7661 and follow instructions above.

ComEd Live Chat Support

Live chat customer service is not available from ComEd. To contact a live customer service representative you need to dial 1-800-334-7661 and follow instructions above.

ComEd Help Page

You can find more information at ComEd help page.

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