How to Call a Live Person in Con Edison Customer Service

Below are steps to contact Con Edison (ConEd) customer service and get a live person on the phone:

  • Dial 1-800-752-6633
  • Press 1 (For English)
  • Press 3
  • Say “I don’t have it”
  • Say “Something else”
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Con Edison

Con Edison Voice Main Menu

  • Press 1 if you have an electric outage, gas leak, steam emergency, or hazardous condition
  • Press 2 if you’re calling to verify a field employee’s credentials
  • Press 3 for anything else

Con Edison Customer Service Representatives Hours

Live Con Edison customer service is available 24 hours a day seven days a week.

Con Edison Support Phone Numbers

  • Con Edison Support Phone Number: 1-800-752-6633. Live Con Edison customer service is available 24 hours a day seven days a week.
  • Con Edison Bill Pay by Phone Number: 1-888-925-5016
  • Gas Emergency and Electric Emergency: 1-800-752-6633.
  • Steam Emergency: 1-800-914-9112.
  • Telecommunications for the Deaf (TTY): 1-800-642-2308.

ConEd Web Links

Con Edison Mailing Addresses

Con Edison:
Cooper Station
P.O. Box 138
New York, NY 10276-0138

Send legal documentation to:
Consolidated Edison of New York, Inc.
Att. Law Department
4 Irving Place RM 1875
New York, NY 10003

ConEd support email

You can send an e-mail to Con Edison Email Customer Support here by clicking the “Email” button.

Con Edison Live Chat Support

Live chat customer service is not available from ConEdison. To contact a live customer service representative you need to dial 1-800-752-6633 and follow instructions above.

Con Edison Help Page

You can find more information at ConEdison help page.

How do I speak to a live person if Coned contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Coned website.
  • Open Coned Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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