How to Talk to a Live Person in Dominion Energy Customer Service

Below are steps to contact Dominion Energy customer service and get a live person on the phone:

  • Dial 1-866-366-4357
  • Press or say 4
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Dominion Energy

Dominion Energy Voice Main Menu

  • Press or say 1 to report an outage, downed wire, electrical issues, or if you are working near power lines
  • Press or say 2 for billing and payments
  • Press or say 3 to start, stop, or move service
  • Press or say 4 for anything else
  • Press star to repeat these options

Dominion Energy Customer Service Representatives Hours

Live Dominion Energy customer service is available from 7am to 7pm on Monday-Friday.

Dominion Energy Support Phone Numbers

  • Dominion Energy Support Phone Number: 1-866-366-4357. Live Dominion Energy customer service is available from 7am to 7pm on Monday-Friday.
  • Dominion Energy Solutions: 1-888-216-3718.
  • Dominion East Ohio Customer Service: 1-800-362-7557.
  • Emergency service: 1-877-542-2630.
  • Hearing/speech impaired customers: 711.

Dominion Energy Web Links

Dominion Energy email

You can send an e-mail to Dominion Energy customer service via this page.

Dominion Energy Mailing Address

Regular Mail:
Dominion Energy Ohio
P.O. Box 26785
Richmond, VA 23261-6785

Courier/Overnight (FedEx, UPS, etc.):
Dominion Energy Virginia
Attn: Remittance Processing
2901 Charles City Rd
Richmond, VA 23231

Dominion Energy Live Chat Support

Live chat customer service option is not supported by Dominion Energy. To contact a live customer service representative you need to dial 1-866-366-4357 and follow instructions above.

How do I speak to a live person if Dominion contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Dominion website.
  • Open Dominion Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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