Below are steps to contact KCP&L customer service and get a live person on the phone:
- Dial 1-816-471-5275 or 1-888-471-5275
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from KCP&L
KCP&L Voice Main Menu
- Press 1 to report a power problem
- Press 2 for payment options
- Press 3 for billing information
- Press 4 to stop, start, or transfer service or for construction-related request
- Press 5 for Spanish
- Press 8 to repeat these options
KCP&L Customer Service Representatives Hours
Live KCP&L customer service is available 24 hours a day seven days a week.
KCP&L Support Phone Numbers
- KCP&L Support Phone Number: 1-816-471-5275 or 1-888-471-5275. Live KCP&L customer service is available 24 hours a day seven days a week.
- Report a Power Outage or a Downed Power Line: 1-888-544-4852.
- Builder and Electrician Inquiries: 1-816-701-0363.
- TDD/TTY Missouri Customers: 1-800-735-2966.
- TDD/TTY Kansas Customers: 1-800-766-3777.
- Special Payment and Billing Issues: 1-816-471-5275 or 1-888-471-52757.
KCP&L Web Links
KCP&L Mailing Address
Kansas & Missouri service areas:
P.O. Box 219330
Kansas City, MO 64121-9330
Greater Missouri Operations service area:
P.O. Box 219703
Kansas City, MO 64121-9703
KCP&L Support support email
Email customer service option is not supported by KCP&L.
KCP&L Live Chat Support
Live chat customer service option is not supported by KCP&L. To contact a live customer service representative you need to dial 1-816-471-5275 or 1-888-471-5275 and follow instructions above.
KCP&L Help Page
More information you can find at KCP&L Help Page.