How to Talk to a Live Person in E-ZPass New York Customer Service

Below are steps to contact E-ZPass New York customer service and get a live person on the phone:

  • Dial 1-800-333-8655
  • Press 1 for English or 2 for Spanish
  • Press 9
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from E-ZPass New York

E-ZPass New York Voice Main Menu

  • Press 1 for your EZ Pass account balance information
  • Press 2 to make a one-time payment on your EZ Pass account
  • Press 3 for account information including auto-replenishment, tags, accessories, and commuter plans
  • Press 4 for information regarding a violation notice you received, or if you received a collection notice
  • Press 5 for information regarding the EZ Pass New York program, including EZ Pass plus, and where your EZ Pass tag is accepted
  • Press 6 for locations, directions, mailing addresses and hours of operations for the EZ Pass New York walk-in centers
  • Press 7 if you have received a toll bill, or recently traveled through a tolls-by-mail facility without EZ Pass
  • Press 8 for information regarding MTA reload card, paper trip, and customer survey
  • Press 9 if you would like to speak with a customer service representative
  • Press star to repeat these options

E-ZPass New York Customer Service Representatives Hours

Live E-ZPass New York customer service is available 24 hours a day seven days a week.

E-ZPass New York Support Phone Numbers

  • E-ZPass New York Support Phone Number: 1-800-333-8655. Live E-ZPass New York customer service is available 24 hours a day seven days a week.

E-ZPass New York Web Links

E-ZPass New York email

Support email customer service option is not supported by E-ZPass New York.

E-ZPass New York Mailing Address

PO Box 149001, Staten Island, NY 10314-5001

E-ZPass New York Live Chat Support

Live chat customer service option is not supported by E-ZPass New York. To contact a live customer service representative you need to dial 1-800-333-8655 and follow instructions above.

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