How to Call a Live Person in FedEx Customer Service

Below are steps to contact FedEx customer service and get a live person on the phone:

  • Dial 1-800-463-3339
  • Say “give me options”
  • Say “more options” or press 7
  • Say “even more options” or press 7
  • Say “it’s something else” or press 8
  • The automated phone system will connect you to a live customer service agent from FedEx

FedEx Voice Main Menu

  • Say “schedule a pick up from my address” or press 1.
  • Say “pick up my package from FedEx location” or press 2.
  • Say “shipment status and delivery information” or press 3
  • Say “billing and payment” or press 4
  • Say “find a FedEx location” or press 5
  • Say “get rate” or press 6
  • Say “more options” or press 7

FedEx Customer Service Representatives Hours

Live FedEx customer service is available are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.

FedEx Support Phone Numbers

  • FedEx Customer Support Phone is 1-800-463-3339.
  • U.S. International Customer Service: 1-800-247-4747.
  • U.S. TDD (Telephone Device for the Deaf) Services: 1-800-238-4461. Customer service hours of operation are 7am to 8pm CST Monday-Sunday.
  • Hearing Impaired Relay Desk: 1-888-464-0709.
  • U.S. Billing Inquiries: 1-800-622-1147.
  • U.S. FedEx Express Freight Services: 1-800-332-0807.
  • Surface Expedite North America: 1-800-762-3787.
  • White Glove Services: 1-866-280-1810.
  • Freight Solutions: 1-888-444-5940.

FedEx Customer Support Phones for all other countries

Europe:

  • Austria: 0800-123-800.
  • Belgium: 02-752-75-75.
  • Czech Republic: 800-1-33339.
  • Denmark: 70-233-332.
  • Estonia: 8002345.
  • Finland: 010800515.
  • France: 0825-886-887.
  • Germany: 01806-111-800.
  • Hungary: 36-80-980-980.
  • Ireland: 1800-535-800.
  • Italy: 199-151-119.
  • Latvia: 800005300.
  • Lithuania: 8800-20200.
  • Luxemborg: 8002-35-55.
  • Netherlands: 0800-0222-333.
  • Norway: 63-94-03-00.
  • Poland: 801-002-800 or 22-211-80-00.
  • Russia: 7-495-788-8881.
  • Spain: 902-100-871.
  • Sweden: 0200-252-252.
  • Switzerland: 0848-1-33339.
  • United Kingdom: 03456-07-08-09.

Middle East/India:

  • Bahrain: 973-17-334448.
  • India: 1-800-22-6161.
  • Israel: 1-700-700-339.
  • Kuwait: 965-1802233.
  • Saudi Arabia: 800-244-2222.
  • UAE: 800-33339.

Africa:

  • South Africa: 08000-33339.

Asia:

  • Australia and New Zealand: 0800-733-339.
  • Indonesia: 1500342.
  • Papua New Guinea: 675-325-2411.
  • Fiji: 679-672-3412.
  • New Caledonia: 36-67-17.
  • Vanuatu: 23991.
  • French Polynesia: 40-45-365.
  • American Samoa: 699-48.
  • Cook Islands: 233-62.
  • Hong Kong: 852-2730-3333.
  • Macau: 853-2870-3333.
  • China: 400-886-1888 (for mobile users) or 800-988-1888 (for telephone users).
  • Malaysia: 603-7721-1388 or 1800-88-6363 (toll free).
  • Singapore: 1800-743-2626.
  • Thailand: 1782.
  • Cambodia: 0120-003200.
  • Vietnam: 028-3948-0370.
  • Japan: 0120-003200.
  • Korea: 1588-0588.
  • Philippines: 1-800-10-46-33339.
  • Taiwan: 0800-075-075.

Latin America:

  • Argentina: 011-5411-4630-0300.
  • Brazil/Sao Paulo: 0800-703-3339.
  • Chile: 011-562-361-6111.
  • Dominican Republic: 1-809-565-3636.
  • Jamaica: 1-876-960-9192.
  • Mexico: 011-525-55-228-9904.
  • Panama: 1-507-271-3838.
  • Puerto Rico: 1-787-793-9300.
  • Trinidad: 1-868-645-2579.
  • Uruguay: 011-598-2-628-0100.
  • Venezuela: 011-58-212-205-3333.

FedEx Web Links

FedEx Mailing Addresses

Home Office:
3100 Sanders Road,
Northbrook, IL 60062

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx TDD/Hearing Impaired Customer Service Operations:
3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116

FedEx TDD/Hearing Impaired Customer Service Operations:
3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116

FedEx Corp. Revenue Services:
3965 Airways, Module G
Memphis, TN 38116

FedEx Cargo Claims Department:
P.O. Box 26628
Salt Lake City, UT 84126

FedEx Customer Relations:
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

FedEx Freight Headquarters:
Renaissance Center
1715 Aaron Brenner Drive
Suite 600
Memphis, TN 38120

FedEx Live Chat Support

Below are steps to contact FedEx customer service by chat:

FedEx support e-mail

FedEx Help Center

You can find more information at FedEx Customers Support page.

How do I speak to a live person if Fedex contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Fedex website.
  • Open Fedex Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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