How to Call a Live Person in Hawaii Unemployment Customer Service

Below are steps to contact Hawaii Unemployment customer service and get a live person on the phone:

  • Dial 1-833-901-2272 or 1-833-901-2275
  • Say “Menu”
  • Say “One”
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Hawaii Unemployment

HI Unemployment Voice Main Menu

  • Say “One” if you are calling about general information, regular unemployment, PEUC or FPUC.
  • Say “Two” if you are calling about PUA.
  • Say “Three” if you are an employer and calling for information on employer-related matters.
  • Say “Four” if you are calling to report fraud or identity theft.
  • Say “Repeat” to repeat this menu.

Hawaii Unemployment Customer Service Representatives Hours

Live Hawaii Unemployment Insurance customer service is available from 7:45am to 4:30pm Monday-Friday, Saturday-Sunday closed.

Hawaii Unemployment Support Phone Numbers

  • HI Unemployment Support Phone Number: 1-833-901-2272 or 1-833-901-2275. Live Hawaii Unemployment Insurance customer service is available from 7:45am to 4:30pm Monday-Friday, Saturday-Sunday closed.
  • Oahu Claims Office: 1-808-586-8970.
  • Hilo Claims and Benefits: 1-808-974-4086.
  • Kona Claims and Benefits: 1-808-322-4822.
  • Maui Claims and Benefits: 1-808-984-8400.
  • Kauai Claims and Benefits: 1-808-274-3043.
  • Special Activities Unit: 1-808-586-8947.
  • Benefit Overpayment, Unemployment Abuse / Report Fraud: 1-808-586-8947.
  • Statement of Charges: 1-808-586-8951.
  • General Information (EMPLOYER SERVICES): 1-808-586-8926.
  • Registration (EMPLOYER SERVICES): 1-808-586-8982.
  • Unemployment Tax Information (EMPLOYER SERVICES): 1-808-586-8915.
  • Quarterly Wage (EMPLOYER SERVICES): 1-808-586-8982.
  • Audit Section (EMPLOYER SERVICES): 1-808-586-9795.
  • Hilo Employer Services: 1-808-974-4095.
  • Kona Employer Services: 1-808-974-4095.
  • Maui Employer Services: 1-808-984-8410.
  • Kauai Employer Services: 1-808-274-3025.
  • New Hire Reports: 1-808-692-7029.

Hawaii Unemployment Insurance (UI) Web Links

Hawaii Unemployment Insurance (UI) Mailing Addresses

Oahu Claims Office:
830 Punchbowl St., Rm 110
Honolulu, HI 96813

Hilo Claims and Benefits:
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293

Kona Claims and Benefits:
81-990 Halekii St., Rm 2090
Kealakekua, HI 96750

Maui Claims and Benefits:
54 South High St., Rm 201
Wailuku, HI 96793

Kauai Claims and Benefits:
4370 Kukui Grove St., Ste 3-214
Lihue, HI 96766

Hilo Employer Services:
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293

Kona Employer Services:
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293

Maui Employer Services:
54 South High St., Rm 201
Wailuku, HI 96793

Kauai Employer Services:
4370 Kukui Grove St., Ste 3-214
Lihue, HI 96766

HI Unemployment Live Chat Support

Live chat customer service is not available from Hawaii Unemployment. To contact a live customer service representative you need to dial 1-833-901-2272 and follow the instructions above.

Hawaii Unemployment support e-mail

Hawaii UI Help Center

You can find more information at Hawaii Unemployment Insurance (UI) Support page.

How do I speak to a live person if Hi Unemployment contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Hi Unemployment website.
  • Open Hi Unemployment Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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