How to Call a Live Person in Hawaii Unemployment Customer Service

Below are steps to contact Hawaii Unemployment customer service and get a live person on the phone:

  • Dial 1-833-901-2272 or 1-833-901-2275
  • Say “Menu”
  • Say “One”
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Hawaii Unemployment

HI Unemployment Voice Main Menu

  • Say “One” if you are calling about general information, regular unemployment, PEUC or FPUC.
  • Say “Two” if you are calling about PUA.
  • Say “Three” if you are an employer and calling for information on employer-related matters.
  • Say “Four” if you are calling to report fraud or identity theft.
  • Say “Repeat” to repeat this menu.

Hawaii Unemployment Customer Service Representatives Hours

Live Hawaii Unemployment Insurance customer service is available from 7:45am to 4:30pm Monday-Friday, Saturday-Sunday closed.

Hawaii Unemployment Support Phone Numbers

  • HI Unemployment Support Phone Number: 1-833-901-2272 or 1-833-901-2275. Live Hawaii Unemployment Insurance customer service is available from 7:45am to 4:30pm Monday-Friday, Saturday-Sunday closed.
  • Oahu Claims Office: 1-808-586-8970.
  • Hilo Claims and Benefits: 1-808-974-4086.
  • Kona Claims and Benefits: 1-808-322-4822.
  • Maui Claims and Benefits: 1-808-984-8400.
  • Kauai Claims and Benefits: 1-808-274-3043.
  • Special Activities Unit: 1-808-586-8947.
  • Benefit Overpayment, Unemployment Abuse / Report Fraud: 1-808-586-8947.
  • Statement of Charges: 1-808-586-8951.
  • General Information (EMPLOYER SERVICES): 1-808-586-8926.
  • Registration (EMPLOYER SERVICES): 1-808-586-8982.
  • Unemployment Tax Information (EMPLOYER SERVICES): 1-808-586-8915.
  • Quarterly Wage (EMPLOYER SERVICES): 1-808-586-8982.
  • Audit Section (EMPLOYER SERVICES): 1-808-586-9795.
  • Hilo Employer Services: 1-808-974-4095.
  • Kona Employer Services: 1-808-974-4095.
  • Maui Employer Services: 1-808-984-8410.
  • Kauai Employer Services: 1-808-274-3025.
  • New Hire Reports: 1-808-692-7029.

Hawaii Unemployment Insurance (UI) Web Links

Hawaii Unemployment Insurance (UI) Mailing Addresses

Oahu Claims Office:
830 Punchbowl St., Rm 110
Honolulu, HI 96813

Hilo Claims and Benefits:
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293

Kona Claims and Benefits:
81-990 Halekii St., Rm 2090
Kealakekua, HI 96750

Maui Claims and Benefits:
54 South High St., Rm 201
Wailuku, HI 96793

Kauai Claims and Benefits:
4370 Kukui Grove St., Ste 3-214
Lihue, HI 96766

Hilo Employer Services:
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293

Kona Employer Services:
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293

Maui Employer Services:
54 South High St., Rm 201
Wailuku, HI 96793

Kauai Employer Services:
4370 Kukui Grove St., Ste 3-214
Lihue, HI 96766

HI Unemployment Live Chat Support

Live chat customer service is not available from Hawaii Unemployment. To contact a live customer service representative you need to dial 1-833-901-2272 and follow the instructions above.

Hawaii Unemployment support e-mail

Hawaii UI Help Center

You can find more information at Hawaii Unemployment Insurance (UI) Support page.

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