How to Call a Live Person in IRS Customer Service

Below are steps to contact IRS customer service and get a live person on the phone:

  • Dial 1-800-829-1040
  • Press 1 (for English)
  • Press 3
  • Press 2
  • Press or say 7
  • Press or say 2
  • Press 2
  • Press 2
  • Stay on the line (typically respond in 10–120 minutes)
  • The automated phone system will connect you to a live customer service agent from IRS

IRS Voice Main Menu

  • For questions about your refund or to check the status of your form 1040x amended tax return press 1.
  • For answers about your personal income taxes, the tax reform law or calculating your income tax withholding what you order tax form or publication or a tax transcript press 2.
  • For answers about your business taxes press 3.
  • To hear general prerecorded information and resources available to you about the health care law including high affect individuals, families and employers press 4.
  • For answers about your personal or business taxes press 5.
  • To repeat this menu press 9.

IRS Customer Service Representatives Hours

Live IRS customer service is available from 7am to 7pm Local Time Monday-Sunday.

IRS Support Phone Numbers

  • IRS Support Phone Number: 1-800-829-1040. Live IRS customer service is available from 7am to 7pm Local Time Monday-Sunday.
  • Businesses: 1-800-829-4933. Live IRS customer service is available from 7am to 7pm Local Time Monday-Sunday.
  • Non-profit taxes: 1-877-829-5500. Live IRS customer service is available from 8am to 5pm Local Time Monday-Sunday.
  • Estate and gift taxes: 1-866-699-4083. Live IRS customer service is available from 8am to 3:30pm ET Monday-Sunday.
  • Excise taxes: 1-866-699-4096. Live IRS customer service is available from 8am to 6pm ET Monday-Sunday.
  • PayUSAtax: 1-844-729-8298.
  • Pay1040: 1-888-729-1040.
  • OfficialPayments: 1-888-272-9829.
  • Option to pay through EFTPS voice response system: 1-800-555-3453.

IRS Web Links

IRS Mailing Addresses

Addresses by state for Form 1040, 1040ES, 1040V, amended returns, and extensions (also addresses for taxpayers in foreign countries, U.S. possessions, or with other international filing characteristics): IRS Addresses page

IRS support email

IRS Live Chat Support

Live chat customer service is not available from IRS. To contact a live customer service representative you need to dial 1-800-829-1040 and follow instructions above.

IRS Help Page

You can find more information about IRS at IRS Support page.

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