How to Call a Live Person in JCPenney Customer Service

Below are steps to contact JCPenney customer service and get a live person on the phone:

  • Dial 1-800-322-1189
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from JCPenney

JCPenney Voice Main Menu

  • Press 1 for assistance with a new or existing JCPenney.com order
  • Press 2 for JCPenney rewards
  • Press 3 for major appliance, mattress, furniture, home services or fitness
  • Press 4 for credit services including making a payment
  • Press star to repeat these options

JCPenney Customer Service Representatives Hours

Live JCPenney customer service is available 24 hours a day seven days a week.

JCPenney Support Phone Numbers

  • JCPenney Support Phone Number: 1-800-322-1189. Live JCPenney customer service is available 24 hours a day seven days a week.
  • JCPenney Credit Cards Phone Number: 1-888-JCP-RWDS (1-888-527-7937)
  • Furniture/Mattress Policy: 1-800-442-7902.
  • Electronics/Fitness Equipment Policy: 1-800-322-1189.
  • In-Home Custom Window Treatments: 1-877-509-4636.
  • JCPenney Home Services Contracts: 1-844-888-5271.
  • To return furniture items: 1-800-442-7902.

JCPenney Web Links

JCPenney Support support email

JCPenney International Returns could be contacted via [email protected]

JCPenney Customer Support could be contacted via [email protected]

JCPenney Live Chat Support

You can start a live chat with customer support JCPenney customer service page by clicking the “Chat Now” button.

JCPenney Help Page

You can find more information at JCPenney customer service page.

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