How to Call a Live Person in KeyBank Customer Service

Below are steps to contact KeyBank customer service and get a live person on the phone:

  • Dial 1-888-539-2968 and select 0 at the first prompt and 6 at the second. After that, the automated phone system will connect you to a live customer service agent from KeyBank.

KeyBank Voice Menu

  • Press 1 for assistance with checking, saving or CD account
  • Press 2 for credit card
  • Press 3 for banking online or mobile banking
  • Press 4 for loan or line of credit
  • Press 5 for fraudulent ATM debit or credit card transaction
  • Press 6 for other accounts or questions

KeyBank Customer Service Representatives Hours

Live KeyBank customer service is available 24 hours a day seven days a week.

KeyBank Support Phone Numbers

  • Customer service phone number: 1-888-539-2968
  • For customers using a TDD/TTY device: 1‑800-539-8336
  • Online Banking, sign on help, call Online Banking Customer Support: 1-800-539-1539 (agent available from 7am to 12am on Monday-Friday and from 8am to 9pm on Saturday-Sunday)
  • For a lost or stolen ATM/debit card or unauthorized transfers: 1-800-539-9056

KeyBank Web Links

KeyBank Live Chat Support

You can start live chat with customer support here by clicking the “Chat Online” button. Chat available from 7am to 10am on Monday-Friday and from 9am to 5:30pm on Saturday-Sunday.

KeyBank support email

You can send massage to support here.

How do I speak to a live person if Keybank contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Keybank website.
  • Open Keybank Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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