How to Call a Live Person in Mastercard Customer Service

Below are steps to contact Mastercard customer service and get a live person on the phone:

  • Dial 1-800-627-8372 and select 1 at the first prompt and 4 at the second. After that, the automated phone system will connect you to a live customer service agent from Mastercard.

Mastercard Voice Menu

  • Press 1 if you are MasterCard cardholder
  • Press 2 if are a merchant
  • Press 3 if you are financial institution
  • Press 4 if you are not currently a MasterCard cardholder and would like more information

Mastercard Support Phone Numbers

  • Customer service phone number: 1-800-627-8372
  • Canada customer service phone number: 1-800-307-7309
  • Ireland customer service phone number: 1-800-55-7378
  • Dominican Republic customer service phone number: 1-800-307-7309
  • Montserrat customer service phone number: 1-800-307-7309
  • Trinidad and Tobago customer service phone number: 1-800-307-7309
  • Virgin Islands, U.S. customer service phone number: 1-800-307-7309
  • Mastercard Global Service: you can view all other customer service phone numbers here.

Mastercard Customer Service Representatives Hours

Live Mastercard customer service is available 24 hours a day seven days a week.

Mastercard Web Links

Mastercard Help

For Mastercard FAQ navigate to

Mastercard Live Chat Support

Live chat customer service option is not supported by Mastercard.

Mastercard support email

You can send massage to support here.

How do I speak to a live person if Mastercard contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Mastercard website.
  • Open Mastercard Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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