How to Call a Live Person in Missouri Unemployment Customer Service

Below are steps to contact Missouri Unemployment customer service and get a live person on the phone:

  • Dial 1-800-320-2519
  • Press 7 (to speak with a representative regarding your unemployment claim or if you need assistance in searching for work)
  • Press 2 (to speak with a representative for assistance in searching for work)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Missouri Unemployment

MO Unemployment Voice Main Menu

  • Press 1 to claim or make a weekly request for payment.
  • Press 2 to inquire about the status of a claim.
  • Press 3 to check on an appeal.
  • Press 4 for information regarding a Missouri access debit card.
  • Press 5 to take your method of payment.
  • Press 6 to update your tax withholding status.
  • Press 7 to speak with a representative regarding your unemployment claim or if you need assistance in searching for work.
  • Press 8 for updated information on federal Covid-19 unemployment benefits due to the cares act.
  • Press 9 if you are unemployed and need assistance.

MO Unemployment Voice Sub-Menu (if you press 7)

  • Press 1 to update personal information or speak with representative regarding your claim.
  • Press 2 to speak with representative for assistance in searching for work.

Missouri Unemployment Customer Service Representatives Hours

Live Missouri Unemployment customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

Missouri Unemployment Support Phone Numbers

  • Missouri Unemployment Support Phone Number: 1-800-320-2519. Live Missouri Unemployment customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • Forms, New Account Registration, Reportable Wages, Tax Rates and Voluntary Contributions, Refunds, Late Wage Reports or Payments: 1-573-751-1995.
  • Magnetic Wage Reporting: 1-573-751-2271.
  • Benefit Charges: 1-573-751-4034.
  • Wage and Payment Certification to the Internal Revenue Services (IRS) – Employer Accounts Unit: 1-573-751-1785.

To file for Unemployment Insurance (UI) Benefits or to get Claims Information:

  • Jefferson City: 1-573-751-9040.
  • Kansas City: 1-816-889-3101.
  • Springfield: 1-417-895-6851.
  • St. Louis: 1-314-340-4950.
  • Appeal Information: 1-573-751-3913.
  • Report Worker Misclassification: 1-573-751-1099.
  • UInteract Employer Contact: 1-573-751-1995.
  • Benefit Overpayment Questions: 1-573-751-0057.
  • Benefit Overpayment Repayment Plan: 1-573-751-4058.
  • Missouri Access Mastercard: 1-888-775-3445.
  • Switchboard: 1-573-751-3215.

Missouri Department of Labor Web Links

Missouri Unemployment Insurance (UI) Mailing Addresses

Division of Employment Security:
P.O. Box 59
Jefferson City, MO 65104-0059

MO Unemployment Live Chat Support

You can start a live chat session with a Missouri Unemployment Support Virtual Assistance on the Missouri Unemployment Support Chatbot page.

Missouri Unemployment support e-mail

Missouri UI Help Center

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