How to Call a Live Person in Mississippi Unemployment Customer Service

Below are steps to contact Mississippi Unemployment customer service and get a live person on the phone:

  • Dial 1-601-493-9427
  • Press 1 (for English)
  • Press 1 (if you are an employer)
  • Press 3 (for all other employer-related questions)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Mississippi Unemployment

MS Unemployment Voice Main Menu

  • Press 1 if you are an employer.
  • Press 2 if you are a claimant.
  • Press 3 to file an appeal.
  • Press 4 to reach the benefit payment control or fraud department.

MS Unemployment Voice Sub-Menu (if you press 1)

  • Press 1 for questions related to unemployment taxes.
  • Press 2 to reset your password.
  • Press 3 for all other employer-related questions.

Mississippi Unemployment Customer Service Representatives Hours

Live Mississippi Unemployment Insurance customer service is available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.

Mississippi Unemployment Support Phone Numbers

  • MS Unemployment Support Phone Number: 1-601-493-9427 or 1-601-326-1119. Live Mississippi Unemployment Insurance customer service is available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
  • Pandemic Unemployment Assistance (PUA) or for PUA Assistance: 1-601-493-9427.
  • Unemployment Insurance Tax assistance: 1-601-493-9427. Live customer service representatives from Mississippi Unemployment Insurance are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • Mississippi follows the Department of Labor federal regulations for Child Labor, Overtime, Employer Rights, Labor Laws, and Minimum Wage: 1-866-487-9243.
  • Work Opportunities Tax Credit program for Businesses: 1-601-321-6013.
  • Global Trade Adjustment Assistance for businesses and workers facing layoffs due to foreign competition: 1-601-321-6424.
  • Rapid Response services and resources for employers and workers affected by business closure or layoff: 1-800-762-2781.
  • Veteran Services: 1-601-321-6512.
  • Foreign Labor certification: 1-601-321-6030.
  • Employment and Training programs: 1-601-321-5431.

Mississippi Unemployment Web Links

Mississippi Unemployment Insurance (UI) Mailing Addresses

Mississippi Department of Employment Security:
Office of the Governor
1235 Echelon Parkway
P.O. Box 1699
Jackson, MS 39215-1699

MS Unemployment Live Chat Support

Live chat customer service is not available from MS Unemployment. To contact a live customer service representative you need to dial 1-601-493-9427 and follow the instructions above.

MS Unemployment support e-mail

MS UI Help Center

You can find more information at MS Unemployment Insurance (UI) Support page.

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