How to Call a Live Person in Mississippi Unemployment Customer Service

Below are steps to contact Mississippi Unemployment customer service and get a live person on the phone:

  • Dial 1-601-493-9427
  • Press 1 (for English)
  • Press 1 (if you are an employer)
  • Press 3 (for all other employer-related questions)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Mississippi Unemployment

MS Unemployment Voice Main Menu

  • Press 1 if you are an employer.
  • Press 2 if you are a claimant.
  • Press 3 to file an appeal.
  • Press 4 to reach the benefit payment control or fraud department.

MS Unemployment Voice Sub-Menu (if you press 1)

  • Press 1 for questions related to unemployment taxes.
  • Press 2 to reset your password.
  • Press 3 for all other employer-related questions.

Mississippi Unemployment Customer Service Representatives Hours

Live Mississippi Unemployment Insurance customer service is available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.

Mississippi Unemployment Support Phone Numbers

  • MS Unemployment Support Phone Number: 1-601-493-9427 or 1-601-326-1119. Live Mississippi Unemployment Insurance customer service is available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
  • Pandemic Unemployment Assistance (PUA) or for PUA Assistance: 1-601-493-9427.
  • Unemployment Insurance Tax assistance: 1-601-493-9427. Live customer service representatives from Mississippi Unemployment Insurance are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • Mississippi follows the Department of Labor federal regulations for Child Labor, Overtime, Employer Rights, Labor Laws, and Minimum Wage: 1-866-487-9243.
  • Work Opportunities Tax Credit program for Businesses: 1-601-321-6013.
  • Global Trade Adjustment Assistance for businesses and workers facing layoffs due to foreign competition: 1-601-321-6424.
  • Rapid Response services and resources for employers and workers affected by business closure or layoff: 1-800-762-2781.
  • Veteran Services: 1-601-321-6512.
  • Foreign Labor certification: 1-601-321-6030.
  • Employment and Training programs: 1-601-321-5431.

Mississippi Unemployment Web Links

Mississippi Unemployment Insurance (UI) Mailing Addresses

Mississippi Department of Employment Security:
Office of the Governor
1235 Echelon Parkway
P.O. Box 1699
Jackson, MS 39215-1699

MS Unemployment Live Chat Support

Live chat customer service is not available from MS Unemployment. To contact a live customer service representative you need to dial 1-601-493-9427 and follow the instructions above.

MS Unemployment support e-mail

MS UI Help Center

You can find more information at MS Unemployment Insurance (UI) Support page.

How do I speak to a live person if Ms Unemployment contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Ms Unemployment website.
  • Open Ms Unemployment Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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