Below are steps to contact New Mexico Unemployment customer service and get a live person on the phone:
- Dial 1-877-664-6984
- Press 1 (for English)
- Press 1 (if you are a customer filing a new claim, calling about your existing claim or if you’re a job seeker)
- Press 3
- Enter 9 digits social security number
- Press pound
- Stay on the line
- The automated phone system will connect you to a live customer service agent from New Mexico Unemployment
NM Unemployment Voice Main Menu
- Press 1 if you are a customer filing a new claim, calling about your existing claim or if you’re a job seeker.
- Press 2 if you are an employer or third party agent.
NM Unemployment Voice Sub-Menu (if you press 1)
- Press 2 if you have an overpayment issues
- Press 3 if you need to file a new claim, certify your weekly benefits or if you have a question about your claim
- Press 4 if you need assistance with your password, username or other technical support
New Mexico Unemployment Customer Service Representatives Hours
Live New Mexico Unemployment Insurance customer service is available from 7am to 5pm Monday-Friday, Saturday-Sunday closed.
New Mexico Unemployment Support Phone Numbers
- NM Unemployment Support Phone Number: 1-877-664-6984. Live New Mexico Unemployment Insurance customer service is available from 7am to 5pm Monday-Friday, Saturday-Sunday closed.
- Unemployment Fraud Investigations: 1-505-243-7283.
- Appeals: 1-800-227-7325.
- Claims and Tax: 1-877-664-6984.
- Overpayments/Collections: 1-877-664-6984.
- Employment Services Division: 1-505-841-8437.
- Foreign Labor Certification: 1-575-546-0192.
- Trade Adjustment Assistance: 1-505-841-8715.
- Apprenticeship: 1-505-841-8565.
- Work Opportunity Tax Credit: 1-505-841-8444.
- Federal Bonding Program: 1-505-841-8444.
- Rapid Response: 1-505-841-9393.
New Mexico Department of Labor Web Links
- New Mexico Unemployment Web Site
- New Mexico Dept. of Workforce Solutions Facebook page
- NMDWS Twitter page
- NMDWS Youtube page
- NM Dept of Workforce Solutions Instagram page
NM Unemployment Insurance (UI) Mailing Addresses
New Mexico Department of Workforce Solutions:
PO Box 1928
Albuquerque, NM 87103
NM Unemployment Live Chat Support
- Go to the NM Unemployment page.
- Click the “Questions?” blue button in the bottom right corner of the page.
- Start chat.
NM Unemployment support e-mail
- Unemployment Fraud Investigations: [email protected]
- Form 1099-G questions: [email protected]
New Mexico UI Help Center
You can find more information at NM Unemployment Insurance (UI) Support page.
How do I speak to a live person if Nm Unemployment contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Nm Unemployment website.
- Open Nm Unemployment Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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