Below are steps to contact PECO customer service and get a live person on the phone:
- Dial 1-800-494-4000
- Press 4 (for everything else)
- Say “none of this”
- Stay on the line
- The automated phone system will connect you to a live customer service agent from PECO
PECO Voice Main Menu
- Press 1 if you need to report an emergency.
- Press 2 for electrical issues or power outage.
- Press 3 to pay now.
- Press 4 for everything else.
PECO Customer Service Representatives Hours
Live PECO customer service is available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
PECO Support Phone Numbers
- PECO Support Phone Number: 1-800-494-4000. Live PECO customer service is available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
- Report an electric emergency: 1-800-841-4141.
- Report a gas emergency (alternate number): 1-844-841-4151.
- LIHEAP Client Helpline: 1-866-857-7095.
- LIURP: 1-800-675-0222 .
PECO Web Links
- PECO Energy Official Web Site
- PECO Energy Facebook page
- PECO Energy Twitter page
- PECO Energy Youtube page
- PECO Energy Instagram page
PECO Mailing Addresses
2301 Market St.
Philadelphia, PA 19103
P.O. Box 37629
Philadelphia, PA 19101
PECO support email
To contact PECO via e-mail go to PECO Customer Support page and click “Contact Us Online” button.
PECO Live Chat Support
Live chat customer service is not available from PECO. To contact a PECO live customer service representative you need to dial 1-800-494-4000 and follow instructions above.
PECO Help Page
You can find more information about PECO at PECO FAQ page.