How to Call a Live Person in PECO Customer Service

Below are steps to contact PECO customer service and get a live person on the phone:

  • Dial 1-800-494-4000
  • Press 4 (for everything else)
  • Say “none of this”
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from PECO

PECO Voice Main Menu

  • Press 1 if you need to report an emergency.
  • Press 2 for electrical issues or power outage.
  • Press 3 to pay now.
  • Press 4 for everything else.

PECO Customer Service Representatives Hours

Live PECO customer service is available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.

PECO Support Phone Numbers

  • PECO Support Phone Number: 1-800-494-4000. Live PECO customer service is available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
  • Report an electric emergency: 1-800-841-4141.
  • Report a gas emergency (alternate number): 1-844-841-4151.
  • LIHEAP Client Helpline: 1-866-857-7095.
  • LIURP: 1-800-675-0222 .

PECO Web Links

PECO Mailing Addresses

General:
2301 Market St.
Philadelphia, PA 19103

Payment:
PECO
P.O. Box 37629
Philadelphia, PA 19101

PECO support email

To contact PECO via e-mail go to PECO Customer Support page and click “Contact Us Online” button.

PECO Live Chat Support

Live chat customer service is not available from PECO. To contact a PECO live customer service representative you need to dial 1-800-494-4000 and follow instructions above.

PECO Help Page

You can find more information about PECO at PECO FAQ page.

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