Below are steps to contact SmartPay customer service and get a live person on the phone:
- Dial 1-800-374-5587
- Press 0
- Stay on the line
- The automated phone system will connect you to a live customer service agent from SmartPay
SmartPay Voice Main Menu
- Press 1 if you are currently filling out an application or have questions about SmartPay.
- Press 2 if you have questions about your existing lease.
- Press 3 if you are a store associate processing a SmartPay transaction.
- Press 9 to hear this menu again.
- Press 0 to speak with SmartPay specialist.
SmartPay Customer Service Representatives Hours
Live SmartPay customer service is available from 6am to 7pm PST Monday-Saturday, from 6am to 5pm PST Sunday.
SmartPay Support Phone Numbers
- SmartPay Support Phone Number: 1-800-374-5587. Live SmartPay customer service is available from 6am to 7pm PST Monday-Saturday, from 6am to 5pm PST Sunday.
- Straight Talk/Total Wireless customer or have a service plan provided by SmartPay: 1-844-663-1309.
SmartPay Web Links
SmartPay Mailing Addresses
720 East Pete Rose Way, Suite 400
Cincinnati, OH 45202
SmartPay support email
SmartPay Live Chat Support
You can start a live chat with customer support at SmartPay Support page by clicking the “Need Help?” button.
SmartPay Help Page
You can find more information about SmartPay at SmartPay Support page.
How do I speak to a live person if Smartpay contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Smartpay website.
- Open Smartpay Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.