How to Call a Live Person in State of California Franchise Tax Board Customer Service

Below are steps to contact California Franchise Tax Board customer service and get a live person on the phone:

  • Dial 1-800-852-5711
  • Press 1 (for personal income tax)
  • Press 6 (for any other information)
  • Press 2 (for general tax information)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from California FTB

California FTB Voice Main Menu

  • Press 1 for personal income tax.
  • Press 2 for business entity information.
  • Press 3 to learn about web self-service options and how to register.

California FTB Voice Sub-Menu (if you press 1)

  • Press 1 for current tax year refund information.
  • Press 2 for payment and balance.
  • Press 3 for earned income tax credit information.
  • Press 4 for frequently asked questions.
  • Press 5 for forms and publications.
  • Press 6 for any other information.

California FTB Customer Service Representatives Hours

Live California FTB customer service is available from 8am to 5pm Monday-Sunday.

California FTB Support Phone Numbers

  • California FTB Support Phone Number: 1-800-852-5711. Live California FTB customer service is available from 8am to 5pm Monday-Sunday.
  • Customer service from Outside the US: 1-916-845-6500.
  • Automated help: 1-800-338-0505.
  • Personal Income tax collections: 1-800-689-4776. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Business Income tax collections: 1-888-635-0494. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Court-ordered debt (COD): 1-916-845-4064. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Vehicle registration collections: 1-888-355-6872. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Interagency intercept: 1-866-563-2375. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Withholding (nonwage): 1-888-792-4900.
  • Executive Services Section: 1-800-883-5910. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Small Business Liaison: 1-916-845-4669. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Small Businesses / Disabled Veteran Business Enterprises: 1-916-845-5511. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Careers and recruitment: 1-916-845-3608.
  • Criminal investigations: 1-916-227-3203.
  • California Relay Service: 711 or 1-800-735-2929.
  • TTY: 1-800-822-6268.

California Franchise Tax Board Web Links

California Franchise Tax Board Mailing Addresses

Tax returns (Personal):
Franchise Tax Board
PO Box 942840
Sacramento CA 94240-0001

Tax returns (Business):
Franchise Tax Board
PO Box 942857
Sacramento CA 94257-0500

Exempt organizations and non-profits:
Franchise Tax Board
PO Box 942857
Sacramento CA 94257-0500

Estates and trusts:
Franchise Tax Board
PO Box 942840
Sacramento CA 94240-0001

Nonadmitted insurance tax:
Nonadmitted Insurance Tax MS-F182
Franchise Tax Board
PO Box 942867
Sacramento CA 94267-0651

Substitute forms:
Substitute Forms
Filing Methods Section MS-F284
Franchise Tax Board
PO Box 1468
Sacramento CA 95812-1468

California FTB support email

California FTB Live Chat Support

Below are steps to contact California FTB customer service by chat:

California Franchise Tax Board Help Page

You can find more information at California FTB Customers Support page.

How do I speak to a live person if State Of California Franchise Tax Board contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a State Of California Franchise Tax Board website.
  • Open State Of California Franchise Tax Board Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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