How to Call a Live Person in State of California Franchise Tax Board Customer Service

Below are steps to contact California Franchise Tax Board customer service and get a live person on the phone:

  • Dial 1-800-852-5711
  • Press 1 (for personal income tax)
  • Press 6 (for any other information)
  • Press 2 (for general tax information)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from California FTB

California FTB Voice Main Menu

  • Press 1 for personal income tax.
  • Press 2 for business entity information.
  • Press 3 to learn about web self-service options and how to register.

California FTB Voice Sub-Menu (if you press 1)

  • Press 1 for current tax year refund information.
  • Press 2 for payment and balance.
  • Press 3 for earned income tax credit information.
  • Press 4 for frequently asked questions.
  • Press 5 for forms and publications.
  • Press 6 for any other information.

California FTB Customer Service Representatives Hours

Live California FTB customer service is available from 8am to 5pm Monday-Sunday.

California FTB Support Phone Numbers

  • California FTB Support Phone Number: 1-800-852-5711. Live California FTB customer service is available from 8am to 5pm Monday-Sunday.
  • Customer service from Outside the US: 1-916-845-6500.
  • Automated help: 1-800-338-0505.
  • Personal Income tax collections: 1-800-689-4776. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Business Income tax collections: 1-888-635-0494. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Court-ordered debt (COD): 1-916-845-4064. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Vehicle registration collections: 1-888-355-6872. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Interagency intercept: 1-866-563-2375. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Withholding (nonwage): 1-888-792-4900.
  • Executive Services Section: 1-800-883-5910. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Small Business Liaison: 1-916-845-4669. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Small Businesses / Disabled Veteran Business Enterprises: 1-916-845-5511. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • Careers and recruitment: 1-916-845-3608.
  • Criminal investigations: 1-916-227-3203.
  • California Relay Service: 711 or 1-800-735-2929.
  • TTY: 1-800-822-6268.

California Franchise Tax Board Web Links

California Franchise Tax Board Mailing Addresses

Tax returns (Personal):
Franchise Tax Board
PO Box 942840
Sacramento CA 94240-0001

Tax returns (Business):
Franchise Tax Board
PO Box 942857
Sacramento CA 94257-0500

Exempt organizations and non-profits:
Franchise Tax Board
PO Box 942857
Sacramento CA 94257-0500

Estates and trusts:
Franchise Tax Board
PO Box 942840
Sacramento CA 94240-0001

Nonadmitted insurance tax:
Nonadmitted Insurance Tax MS-F182
Franchise Tax Board
PO Box 942867
Sacramento CA 94267-0651

Substitute forms:
Substitute Forms
Filing Methods Section MS-F284
Franchise Tax Board
PO Box 1468
Sacramento CA 95812-1468

California FTB support email

California FTB Live Chat Support

Below are steps to contact California FTB customer service by chat:

California Franchise Tax Board Help Page

You can find more information at California FTB Customers Support page.

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