Below are steps to contact DVLA customer service and get a live person on the phone:
- Dial 0300-790-6802
- Press 1 (if you have a vehicle or trailer inquiries)
- Press 5 (for all other inquiries including personal vehicle and number plate changes the sale of a vehicle)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from DVLA
DVLA Voice Main Menu
- Press 1 if you have a vehicle or trailer inquiries.
- Press 2 for driving license inquiries.
- Press 3 if you are calling about your medical condition or renewing a medical license.
DVLA Voice Sub-Menu (if you press 1)
- Press 1 for vehicle tax and SORN (Statutory Off Road Notification) inquiries including direct debits and refunds.
- Press 2 for an update on an application or if you waiting for document or anything else from us.
- Press 3 to replace V5C or any other documents.
- Press 4 if you call us about the letter you received from us including penalties and application or if you’ve been told to contact us.
- Press 5 for all other inquiries including personal vehicle and number plate changes the sale of a vehicle.
DVLA Customer Service Representatives Hours
Live DVLA customer service is available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.
DVLA Support Phone Numbers
- DVLA Support Phone Number: 0300-790-6802. Live DVLA customer service is available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.
- DVLA Driving License Enquiries: 0300-790-6801. Live customer service representatives from DVLA are available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.
- DVLA Medical Enquiries: 0300-790-6806. Live customer service representatives from DVLA are available from 8am to 7pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
- DVLA Swansea: 0300-790-6801.
DVLA Web Links
DVLA Mailing Addresses
Vehicle Customer Services:
DVLA
Swansea
SA99 1AR
Drivers Customer Services:
Correspondence Team
Swansea
SA6 7JL
Drivers’ Medical Enquiries:
DVLA
Swansea
SA99 1TU
DVLA Live Chat Support
You can start a live chat with customer support at DVLA Contact page.
- Press “Start Chat” green button
- Start chat. Chat is available from 8am to 7pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
DVLA support e-mail
Below are steps to contact DVLA customer service by email:
- Go to the DVLA Email Service page.
- Select an option.
- Fill in the forms.
DVLA Help Center
You can find more information at DVLA Support page.