0300-790-6806

Below are steps to contact DVLA customer service and get a live person on the phone:

• Dial 0300-790-6802
• Press 1 (if you have a vehicle or trailer inquiries)
• Press 5 (for all other inquiries including personal vehicle and number plate changes the sale of a vehicle)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from DVLA

DVLA Voice Main Menu

• Press 1 if you have a vehicle or trailer inquiries.
• Press 2 for driving license inquiries.
• Press 3 if you are calling about your medical condition or renewing a medical license.

DVLA Voice Sub-Menu (if you press 1)

• Press 1 for vehicle tax and SORN (Statutory Off Road Notification) inquiries including direct debits and refunds.
• Press 2 for an update on an application or if you waiting for document or anything else from us.
• Press 3 to replace V5C or any other documents.
• Press 4 if you call us about the letter you received from us including penalties and application or if you’ve been told to contact us.
• Press 5 for all other inquiries including personal vehicle and number plate changes the sale of a vehicle.

DVLA Customer Service Representatives Hours

Live DVLA customer service is available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.

DVLA Support Phone Numbers

• DVLA Support Phone Number: 0300-790-6802. Live DVLA customer service is available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.
• DVLA Driving License Enquiries: 0300-790-6801. Live customer service representatives from DVLA are available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.
• DVLA Medical Enquiries: 0300-790-6806. Live customer service representatives from DVLA are available from 8am to 7pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
• DVLA Swansea: 0300-790-6801.

DVLA Web Links

• DVLA Web Site
• DVLA Facebook page
• DVLA Twitter page
• DVLA Instagram page
• DVLA Linkedin page

DVLA Mailing Addresses

Vehicle Customer Services:
DVLA
Swansea
SA99 1AR

Drivers Customer Services:
Correspondence Team
Swansea
SA6 7JL

Drivers’ Medical Enquiries:
DVLA
Swansea
SA99 1TU

DVLA Live Chat Support

You can start a live chat with customer support at DVLA Contact page.

• Press “Start Chat” green button
• Start chat. Chat is available from 8am to 7pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.

DVLA support e-mail

Below are steps to contact DVLA customer service by email:

• Go to the DVLA Email Service page.
• Select an option.
• Fill in the forms.

DVLA Help Center

You can find more information at DVLA Support page.