Below are steps to contact Mississippi Unemployment customer service and get a live person on the phone:
- Dial 1-601-493-9427
- Press 1 (for English)
- Press 1 (if you are an employer)
- Press 3 (for all other employer-related questions)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from Mississippi Unemployment
MS Unemployment Voice Main Menu
- Press 1 if you are an employer.
- Press 2 if you are a claimant.
- Press 3 to file an appeal.
- Press 4 to reach the benefit payment control or fraud department.
MS Unemployment Voice Sub-Menu (if you press 1)
- Press 1 for questions related to unemployment taxes.
- Press 2 to reset your password.
- Press 3 for all other employer-related questions.
Mississippi Unemployment Customer Service Representatives Hours
Live Mississippi Unemployment Insurance customer service is available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
Mississippi Unemployment Support Phone Numbers
- MS Unemployment Support Phone Number: 1-601-493-9427 or 1-601-326-1119. Live Mississippi Unemployment Insurance customer service is available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
- Pandemic Unemployment Assistance (PUA) or for PUA Assistance: 1-601-493-9427.
- Unemployment Insurance Tax assistance: 1-601-493-9427. Live customer service representatives from Mississippi Unemployment Insurance are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
- Mississippi follows the Department of Labor federal regulations for Child Labor, Overtime, Employer Rights, Labor Laws, and Minimum Wage: 1-866-487-9243.
- Work Opportunities Tax Credit program for Businesses: 1-601-321-6013.
- Global Trade Adjustment Assistance for businesses and workers facing layoffs due to foreign competition: 1-601-321-6424.
- Rapid Response services and resources for employers and workers affected by business closure or layoff: 1-800-762-2781.
- Veteran Services: 1-601-321-6512.
- Foreign Labor certification: 1-601-321-6030.
- Employment and Training programs: 1-601-321-5431.
Mississippi Unemployment Web Links
Mississippi Unemployment Insurance (UI) Mailing Addresses
Mississippi Department of Employment Security:
Office of the Governor
1235 Echelon Parkway
P.O. Box 1699
Jackson, MS 39215-1699
MS Unemployment Live Chat Support
Live chat customer service is not available from MS Unemployment. To contact a live customer service representative you need to dial 1-601-493-9427 and follow the instructions above.
MS Unemployment support e-mail
- Unemployment Benefits: [email protected]
- Unemployment Tax: [email protected]
- Unemployment Benefits Overpayments: [email protected]
- Appeals: [email protected]
- General questions or comments concerning labor market information: [email protected]
- General questions or comments regarding equal opportunity laws and regulations: [email protected]
MS UI Help Center
You can find more information at MS Unemployment Insurance (UI) Support page.