Below are steps to contact FPL customer service and get a live person on the phone:
- Dial 1-800-226-3545
- Stay on the line
- When the automatic system prompts you need to say “Report a problem” or press 4 (to report an emergency like a downed wire or outage)
- Press 7 (for something else)
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from FPL
FPL Main Voice Main Menu
- Say or enter your FPL account number or your social security number, or say “I don’t have it” or press 1.
- Say “Hold on” or press 2 if you need a moment to find it.
- Say “New account” or press 3 to open a new account.
- Say “Report a problem” or press 4 to report an emergency like a downed wire or outage.
FPL Secondary Voice Menu (if you say “Report a problem” or press 4)
- Press 1 to report an outage.
- Press 2 to get outage update.
- Press 3 to report a downed wire.
- Press 4 for street light out.
- Press 5 for dim or flickering lights.
- Press 6 for disconnected for non-payment.
- Press 7 for something else.
FPL Support Phone Numbers
- FPL Support Phone Number: 1-800-226-3545 or 1-888-988-8249. Live FPL customer service is available from 7:30am to 7:30pm on Monday-Friday, from 7.30am to 5pm on Saturday-Sunday.
- Report a power outage: 1-800-468-8243.
FPL Web Links
FPL support email
Support email customer service option is not supported by FPL.
FPL Mailing Address
General Mail Facility
Miami, FL 33188-0001
FPL Customer Service Representatives Hours
Live FPL customer service is available from 7.30am to 7.30pm on Monday-Friday, from 7:30am to 5pm on Saturday-Sunday.
FPL Live Chat Support
You can start a live chat session with a FPL Customer Support Agent on the FPL Support page.