How to Call a Live Person in Jackson Hewitt Customer Service

Below are steps to contact Jackson Hewitt customer service and get a live person on the phone:

  • Dial 1-800-234-1040.
  • Press 0 (to be transferred to the next available national client care representative).
  • Press 4 (for all other inquiries).
  • Stay on the line.
  • After that, the automated phone system will connect you to a live customer service agent from Jackson Hewitt.

Jackson Hewitt Voice Main Menu

  • Press 1 to find an office to prepare near you or the schedule or change an appointment
  • Press 2 for questions about the status of your No Fee or Go Big Refund Advance from MetaBank
  • Press 3 for questions about the status or your state or federal tax refund
  • Press 4 for a copy of a previous year return or adjusted gross income
  • Press 5 for help with jacksonhewitt.com online tax prep or MyJH account
  • Press 6 for questions about Jackson Hewitt tax debt resolution servise
  • Press 7 for questions about attending Jackson Hewitt tax school
  • Press 0 to be transferred to the next available national client care representative

Jackson Hewitt Customer Service Representatives Hours

Live Jackson Hewitt customer service is available from 8am to Midnight EST Monday-Friday, from 10am to 7pm EST Saturday-Sunday.

Jackson Hewitt Support Phone Numbers

  • Jackson Hewitt Support Phone Number: 1-800-234-1040. Live Jackson Hewitt customer service is available from 8am to Midnight EST Monday-Friday, from 10am to 7pm EST Saturday-Sunday.
  • To observe or become aware of a violation of the federal Internal Revenue Code, state law, or any other unlawful or unethical conduct relating to the preparation of your tax return, or you suspect tax preparer fraud: 1-855-718-4689.

Jackson Hewitt Web Links

Jackson Hewitt Mailing Addresses

Jackson Hewitt Tax Service, Inc.
3 Sylvan Way Suite 301
Parsippany, New Jersey 07054

Jackson Hewitt support email

Customer service: [email protected]

Jackson Hewitt Live Chat Support

You can start a live chat session with a Jackson Hewitt Support Agent on the Jackson Hewitt Contact page by clicking the “Chat Now” button. Chat is available from 8am to Midnight EST Monday-Friday, from 10am to 7pm EST Saturday-Sunday.

Jackson Hewitt Help Page

You can find more information at Jackson Hewitt help page.