1-800-252-5627

How to Call a Live Person in West Virginia Unemployment Customer Service

Below are steps to contact West Virginia Unemployment customer service and get a live person on the phone:

  • Dial 1-800-252-5627
  • Press 1 (to access our automated system or connect to an agent)
  • Press 6 (to speak to an agent)
  • Press 1 (to speak to an agent)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from West Virginia Unemployment

WV Unemployment Voice Main Menu

  • Press 1 to access our automated system or connect to an agent.
  • Press 2 for frequently asked questions or to get general information on unemployment benefits such as how to file a new claim, potential benefit events or eligibility requirements.
  • Press 3 or to contact KeyBank at 1-866-295-2955 for assistance with your unemployment debit card.
  • Press 5 to HR Energy fraud service.

WV Unemployment Voice Sub-Menu (if you press 1)

  • Press 1 to file a claim.
  • Press 2 if you need to certify for this week.
  • Press 3 to check on a submitted claim status.
  • Press 4 to find out the amount of benefits you are eligible for.
  • Press 5 to set up, change or cancel your direct deposit.
  • Press 6 to speak to an agent.

West Virginia Unemployment Customer Service Representatives Hours

Live customer service representatives from West Virginia Unemployment Insurance are available from 7am to 7pm Sunday-Friday, Saturday closed.

West Virginia Unemployment Support Phone Numbers

  • West Virginia Unemployment Support Phone Number: 1-800-252-5627. Live customer service representatives from West Virginia Unemployment Insurance are available from 7am to 7pm Sunday-Friday, Saturday closed.
  • WV Relay: 711.
  • Claimants call UC Benefits & Technical Support: 1-304-558-3309.
  • Employers call UC Contribution: 1-304-558-2676.

WorkForce West Virginia Web Links

West Virginia Unemployment Insurance (UI) Mailing Addresses

WorkForce West Virginia:
1900 Kanawha Boulevard East
Building 3, Suite 300
Charleston, WV 25305

WV Unemployment Live Chat Support

You can start a live chat with customer support at West Virginia Unemployment page.

  • Press the “Live Chat” red button
  • Start Chat

West Virginia Unemployment support e-mail

WV Unemployment doesn’t offer live support via e-mail.

West Virginia UI Help Center