Below are steps to contact JCPenney customer service and get a live person on the phone:
- Dial 1-800-322-1189
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from JCPenney
JCPenney Voice Main Menu
- Press 1 for assistance with a new or existing JCPenney.com order
- Press 2 for JCPenney rewards
- Press 3 for major appliance, mattress, furniture, home services or fitness
- Press 4 for credit services including making a payment
- Press star to repeat these options
JCPenney Customer Service Representatives Hours
Live JCPenney customer service is available 24 hours a day seven days a week.
JCPenney Support Phone Numbers
- JCPenney Support Phone Number: 1-800-322-1189. Live JCPenney customer service is available 24 hours a day seven days a week.
- JCPenney Credit Cards Phone Number: 1-888-JCP-RWDS (1-888-527-7937)
- Furniture/Mattress Policy: 1-800-442-7902.
- Electronics/Fitness Equipment Policy: 1-800-322-1189.
- In-Home Custom Window Treatments: 1-877-509-4636.
- JCPenney Home Services Contracts: 1-844-888-5271.
- To return furniture items: 1-800-442-7902.
JCPenney Web Links
- JCPenney Official Web Site
- JCPenney Facebook Support page
- JCPenney Twitter Support page
- JCPenney Youtube page
- JCPenney Instagram page
JCPenney Support support email
JCPenney International Returns could be contacted via [email protected]
JCPenney Customer Support could be contacted via [email protected]
JCPenney Live Chat Support
You can start a live chat with customer support JCPenney customer service page by clicking the “Chat Now” button.
JCPenney Help Page
You can find more information at JCPenney customer service page.