Below are steps to contact E-ZPass New York customer service and get a live person on the phone:
- Dial 1-800-333-8655
- Press 1 for English or 2 for Spanish
- Press 9
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from E-ZPass New York
E-ZPass New York Voice Main Menu
- Press 1 for your EZ Pass account balance information
- Press 2 to make a one-time payment on your EZ Pass account
- Press 3 for account information including auto-replenishment, tags, accessories, and commuter plans
- Press 4 for information regarding a violation notice you received, or if you received a collection notice
- Press 5 for information regarding the EZ Pass New York program, including EZ Pass plus, and where your EZ Pass tag is accepted
- Press 6 for locations, directions, mailing addresses and hours of operations for the EZ Pass New York walk-in centers
- Press 7 if you have received a toll bill, or recently traveled through a tolls-by-mail facility without EZ Pass
- Press 8 for information regarding MTA reload card, paper trip, and customer survey
- Press 9 if you would like to speak with a customer service representative
- Press star to repeat these options
E-ZPass New York Customer Service Representatives Hours
Live E-ZPass New York customer service is available 24 hours a day seven days a week.
E-ZPass New York Support Phone Numbers
- E-ZPass New York Support Phone Number: 1-800-333-8655. Live E-ZPass New York customer service is available 24 hours a day seven days a week.
E-ZPass New York Web Links
E-ZPass New York email
Support email customer service option is not supported by E-ZPass New York.
E-ZPass New York Mailing Address
PO Box 149001, Staten Island, NY 10314-5001
E-ZPass New York Live Chat Support
Live chat customer service option is not supported by E-ZPass New York. To contact a live customer service representative you need to dial 1-800-333-8655 and follow instructions above.